Word 2007 encounters crash issue if the template contains ActiveX Controls


Recently, several reports were received about one Word 2007 crash issue. Some users said that the issue occurs after installing the MS10-056 Word security update.

The situation is as below:

Word 2007 is no longer able to create new documents from templates which contain ActiveX controls. Word 2007 will crash when double-clicking the template file.

This issue actually occurs after 2010-6 CU (KB 983313) is installed.

If some user encounters the same situation, please install the following hotfix to resolve the problem:

2449499 Description of the Office Word 2007 hotfix package (Word-x-none.msp): October 26, 2010
http://support.microsoft.com/default.aspx?scid=kb;en-US;2449499

Hope it is helpful!

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