Microsoft Forms shows error “Sorry, something went wrong”


Issue:

Microsoft Forms shows error "Sorry, something went wrong" for all users in a SharePoint online tenant.

 

Fix:

Microsoft Forms requires the "ColabDBService" to be enabled.  The service can be enabled with these steps (also see screen shot below)

  1. Login to azure portal (https://portal.azure.com).
  2. Azure active directory.
  3. Enterprise Applications.
  4. Click “CollabDBService” that is displayed in the result list.
  5. Click "Properties" under “MANAGE”.
  6. Set the option Enabled for users to sign-in to Yes. Then Save.


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