Using the Office Web Apps RTM installer to install on a non-system drive will cause unhealthy farm status.


ISSUE:

The RTM installer of Office Web Apps will also create a folder on the C drive called “OneNoteMerge” when installing to another drive. The folder is not created on the specified non C drive path. This is one root cause of the unhealthy status and some event log errors.

FIX:

This has been fixed in the most recent version of the installer that is slipstreamed with SP1

WORKAROUND:

To correct the issue on an Office Web Apps server that was installed with the RTM installer you can perform the following steps:

1. Stop the Office Web Apps service (stop-service wacsm)
2. Move the following folder and all of its contents from the C drive to the correct installation path you specified. (C:\Program Files\Microsoft Office Web Apps\OneNoteMerge)
3. Start the Office Web Apps service (start-service wacsm)
4. The health status should now show healthy and errors for the OneNoteMerge ping check should no longer appear

NOTE:

We do not recommend installing on a non system drive if you are using VMWare, unless you perform a VMWare workaround

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