After upgrading SharePoint Server to SP1 or later, you are no longer able to view Word or PowerPoint documents with Office Web Apps Server 2013


Problem:

After upgrading SharePoint Server to SP1 or later, you are no longer able to view Word or PowerPoint documents with Office Web Apps Server 2013.

Symptom:

Office Web Apps give the error of "Sorry, we ran into a problem." and gives the options to Restart, or Exit.

Software combination scenarios we see the issue:

Internet Explorer, Office Web Apps Pre SP1 and SharePoint SP1 or greater

Solution:

Update Office Web Apps Server to at least SP1 (http://support.microsoft.com/kb/2880558)

*Note you must follow the process below to apply updates to Office Web Apps 2013

http://technet.microsoft.com/en-us/library/jj966220.aspx

Comments (3)

  1. Anonymous says:

    Even after upgrading SharePoint 2013 to SP1 and Office Web Apps Server to SP1, the issue still remains when viewing Word documents using Word Web App.

  2. Anonymous says:

    If you are getting the same error screen as above, I would recommend to rebuild the farm now that Office Web Apps is at SP1. If you are still having issues, I would suggest to open a support case to troubleshoot further.

  3. Jeff Rush says:

    I have applied OWA SP1, but I still get the error message with PDFs only. Any ideas