Office Web Apps 2013 – "Sorry, something went wrong"

Issue: You receive "Sorry, something went wrong" when trying to Open/Preview a document in Office Web Apps.

Cause: This was caused by being logged onto the server as the System Account.

If you collect logs and review them, you will see:

Unhandled exception: System.NotSupportedException: Can not create an identity context for system account user token.     at Microsoft.SharePoint.IdentityModel.SPIdentityContext.Create(SPUserToken token

Solution: Make sure you’re not logged in as System Account because you won’t be able to edit or view a document. Log on as a different user and try to access Office Web Apps again.

Configure Office Web Apps for SharePoint 2013

Comments (7)

  1. Anonymous says:

    I changed the default crawl account to a regular account with read only access and now there are no errors reading the OneNote Notebooks.

    Thanks for pointing out the System Account name shown in the top-right of the page. When I logged in manually using the same account the search crawler was using, I could see it was a System Account (it was my serviceapps account used to run various application

  2. Anonymous says:

    I am Microsoft Account oakmario that posted above and also Andre Marion that posted the first message (while not logged in).

    How do I contact you Tom? I can’t see a way to send you a message or e-mail directly and I don’t want to post my e-mail on this public forum as it will be harvested for spam.


  3. Anonymous says:

    The SharePoint 2013 crawl log reports this error when trying to access the OneNote document (I have Office Web Apps working fine when logged in as a regular user in a browser): Notebook

    The SharePoint item being crawled returned an error when attempting to download the item. ( SearchID = B2F7F6B9-828B-496A-9C98-59982D34F395 )

  4. Anonymous says:

    awesome, thanks

  5. Andre Marion says:

    Hi, I get this error message from the SharePoint 2013 crawler account (which is a System Account) when it tries to read the OneNote Notebooks on all my team sites (they are there by default with the Team Site template).

    How is SharePoint 2013 search supposed to crawl these office web app documents if the crawler account is not allowed?

  6. Xristos says:

    My solution was to redirect the log files to a newly created document library

  7. Chintan says:

    thx, it helped.

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