What does it mean to be a world class servicing organization?

What does it mean to be a world class servicing organization? Considering that I work here, I know our goal for the Office product is that I, the customer, am able to do exactly what I expect as soon as I rip open that box (or download that app, or go to that page, or…

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Triaging bugs – what’s that all about?

Making difficult decisions is (prepare yourself)… difficult.  Duh!  I’d prefer all my decisions to be easy ones but if I must make a difficult one I’m the kind of guy that believes there is wisdom in numbers.  Of course the potential for diminishing returns does exist if you include too many people so it’s not…

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Why doesn’t Office just fix all of the bugs before they ship it

This is the first in a series of 3 related blog entries that will speak to common questions about how we develop and release the next version of Office.  Specifically, I’ll address the following topics:   1)      Why doesn’t Office just fix all of the bugs before they ship it? 2)      How does the ‘triage’…

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