Issues After Installing PowerPoint 2002 Update KB2464617

We have had reports of PowerPoint 2002 problems after installing the April 2011 Pubilc Update.

When you open presentations that contain layouts with background images in PowerPoint 2002, an error may occur. When the error occurs, you receive a message that states that some contents (text, images, or objects) have corrupted. You can determine what content has been lost by viewing the layout, but not by viewing the slide content. Items that were removed will display a blank box or a box that contains "cleansed."

We have released a hotfix to address this issue. You can read the new KB2543242 article here, and download the hotfix.

This update will also be made available as part of a future Public Update for PowerPoint 2002. We  recommend all users who have installed KB2464617 to install this replacement hotfix. 

Comments (4)

  1. Vince, yes, if you have Automatic Updates enabled, this will install when you use Microsoft Update.

  2. Glenn Turner says:

    When you find and remediate critical problems in security fixes, why don't you post an updated version of the Security fix to Microsoft Update/WSUS, instead of issuing a Hotfix that we have to use separate infrastructure to roll out?  

    At least publish KB 2543242 to the Microsoft Update Catalog so people can import it themselves.

  3. Vince says:

    When will the May Public Updates containing this hotfix be automatically downloaded?  This issue created immediate PPT 2002 problems for me, so I reinstalled Office 2002 and only have Office sp3 waiting, which I have not allowed to install.

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