Cannot Open Office 2003 Documents Protected with RMS

Starting on December 11, 2009, customers using Office 2003
will not be able to open Office 2003 documents protected with the Rights
Management Service (RMS) or save Office 2003 documents protected with RMS. The
following error message may be displayed when attempting to Open RMS Documents
using Office 2003:


"Unexpected error occurred.
Please try again later or contact your system administrator"


This symptom affects Office 2003 products used in
conjunction with RMS, including Word 2003, Excel 2003, PowerPoint 2003 and
Outlook 2003. It does not affect Office 2007.


We are working to resolve this issue as quickly as possible
and we will provide customers a solution as soon as we can.   Any new updates and we will post the
information here.

Comments (4)

  1. Anonymous says:

    Dear Sir,

    The problem is still not resolved. Please at the very least give some paid solution so that we can access the important files which were having these restrictions earlier.


  2. Anonymous says:

    Dear Sir,

    Did you find some solutions for opening this documents?

  3. rajesh says:

    All excel & word documents take a lot longer to open and even sometimes do not even open…i'm not sure if its the HP Printer 3600N i installed

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