New forum for Office 2010 volume activation

Since the November 18 launch of the Microsoft Office 2010 public beta, many of you have installed and activated the Volume License version of Office 2010. The volume activation process is evolving with each new version of Office; to provide answers to issues and questions, there is now a public forum on TechNet dedicated to Office 2010 volume activation.

In the Office 2010 volume activation forum, most commonly discussed are issues that involve problems activating when Office 2010 is installed for the first time. The following are examples of the issues we have received and their solutions.

Installing Office 2010 Beta build after uninstalling the Tech Preview build: When clicking “Change Product Key,” an error message appears and the install of the Beta build fails.

This is a known issue when uninstalling the Tech Preview build and then installing the Beta build.

1) Go to Start Menu –> Control Panel –> Programs and Features. 

2) Click Microsoft Office 2010, then click Change on the bar on top. 

3) Select the option to “Enter a Product Key” and enter it there. Click “Continue.”

4) There will be a progress bar and the button to continue with the installation.  Note that this is actually the installation of the product key, so continue with it (i.e. do not cancel out of it).

5) When installation of the key is complete, then restart Office 2010 to activate. Office 2010 may need to be restarted again in order to see the new licensing status reflected in the Backstage view.

Office 2010 attempts to activate, but error codes 0x8007232B and 0x8004F807 are received.

The product installs with a default Key Management Service (KMS) product key, and the error code is because Office 2010 is attempting to activate against a non-existent KMS host. This behavior is specific to the Enterprise edition and should not be used if you are using Office in a non-Enterprise/commercial environment. Change the product key as described in the steps below so you can activate through the Internet:

Use Multiple Activation Key (MAK) key: 2PWHY-KT4X6-96PYW-XQR7V-HW2W9

1) Open Office 2010 Beta and click the File tab (top left icon). This will take you to the Backstage view. Click “Help” in the set of tabs on the left.

2) Click “Change Product Key” on the right side of the screen.

3) Enter the following MAK key: 2PWHY-KT4X6-96PYW-XQR7V-HW2W9 and then Click “Continue.”

4) Select the check box to activate automatically or restart Office 2010 to activate by using the activation dialog box. Entering the MAK key in Microsoft Word 2010 Beta automatically activates all the Office 2010 Beta applications.

5) Click the File tab to return to the Document view.

To enter the MAK key manually:

1) In the Start menu, search for “cmd”, then right click on the cmd.exe result and select “Run as administrator.”

2) In the command window, enter the MAK key (including dashes) in the following line by typing:

    cscript “%ProgramFiles%Microsoft OfficeOffice14ospp.vbs” /inpkey:<MAK key>

    Note: If you are running the 32-bit version of Office 2010 with a 64-bit operating system, %ProgramFiles% = Program Files (x86)

3) Starting an Office 2010 application will then prompt you for activation through the UI.  Alternatively, you can trigger it by running the following:

    cscript “%ProgramFiles%Microsoft OfficeOffice14ospp.vbs” /act

4) Check the status by running the following:

  cscript “%ProgramFiles%Microsoft OfficeOffice14ospp.vbs” /dstatus


What is the KMS client reactivation schedule?

With KMS client activation, the Office 2010 client is licensed for 180 days from the day it is activated. A notification to the client is then issued every seven days giving you the opportunity to extend the 180-day license period beginning on the day the client is successfully reactivated. If by the 180th day the Office 2010 you do not reactivate the client, then the client license goes into a 30-day grace period.

During this 30-day period, an activation attempt is sent to the client every two hours as well each time an Office 2010 application launches until the Office 2010 client is activated successfully. This process is designed so that KMS traffic for a large corporation (where there might be tens of thousands of computers) would have a balance between network traffic and successful activation.

This applies to Office 2010 clients running on Windows Vista and Windows 7.  On Windows XP, you must start an Office 2010 application once to start the OSPP service.

If you’re concerned about running low on the number of days that the Office 2010 client is licensed, then you can manually trigger an activation attempt against the KMS host by doing the following:

1) In the Start menu, search for “cmd”, then right click on the cmd.exe result and select “Run as administrator.”

2) In the command window, type the following:

    cscript “%ProgramFiles%Microsoft OfficeOffice14ospp.vbs” /act


Office 2010 installs correctly (product key accepted), but after closing and restarting Word, the Activation Wizard requests an online activation. When attempting to comply, an error message appears saying there’s a connectivity issue and to try activating again.

Reboot the computer and start any Office 2010 application. If requested, re-activate. 


Office 2010 activation behind a proxy server/phone activation

Activation behind a proxy is not supported.  The workaround is to activate by phone, yet this is not supported for Office 2010 Beta.  If you have rights to the proxy server, see the following KB article:

Another option is to use Volume Activation Management Tool (VAMT) 2.0 proxy activation. VAMT 2.0 is designed for disconnected activation and for computers in labs or other networks that should not be connected to the Internet. You need two computers for this – one must have Office 2010 beta installed.

1) Computer A: This is the computer on which you installed Office 2010. Download VAMT 2.0 at:

2) Computer A: Install VAMT 2.0.

3) Computer A: Use VAMT 2.0 to get the installation ID (IID)

4) Computer B: Take the IID to another computer with an Internet connection and VAMT 2.0 installed.  Use this computer to get the confirmation ID (CID).

5) Computer A: Copy the CID back to Computer A, and use VAMT 2.0 to activate your computer.


For more information about volume activation for Office 2010, see Overview of volume activation for Office 2010 and Volume activation quick start guide for Office 2010 in the Office 2010 Beta Resource Kit on TechNet.

Thank you for being our real-world product testers. Your support helps us continually improve our processes and product offerings.

– Darryl

Comments (15)

  1. DarrylMo says:


    You are absolutely right. Thanks for discovering this. Initially, the dash was used for the ospp.vbs switches. This later was changed to the forward slash to be consistent with syntax of the Windows conterpart command, slmgr.vbs.

    I have corrected the posting.


  2. DarrylMo says:


    If you don’t need Access and Publisher, you might consider purchasing the Home and Business edition. For comparison, see…/office-2010-which-suite-is-right-for-you-FX101825640.aspx
    . Also, check prices from third-party sellers. E.g.,…/ref=pd_lpo_k2_dp_sr_3


  3. DarrylMo says:

    Ciao Giuseppe,

    Questo è molto probabilmente causato da server DNS e problemi di licenza.

    Vedere i seguenti articoli:…/929826…/2009462



  4. DarrylMo says:

    Hi Jan,

    Sorry you're having difficulty with your Office 2010 activation. I suspect you have a Retail edition of Office Pro Plus 2010. A MAK key will not work with that edition – only with a volume licensed edition. After the reformat, etc., and Office 2010 was installed, you should have received a retail product key from the repair person. You either need to go back to them and get a key, or call Microsoft Support at 1-800-642-7676 M-F 5am-9pm PT, Sat-Sun 6am-3pm PT for further help in getting a retail product key.

    Once you get the key, go into any Office application and click the "File" tab, then click Help. In the right-hand portion of the window you'll see instructions on how to enter the key and activate Office.

    Hope this helps,


  5. DarrylMo says:

    Hi Rahul,

    Some questions:

    Are you installing the volume licensed edition of Office 2010?

    Is it the 32-bit or 64-bit version? (Of course, the 64-bit version can be installed only if your version of Windows 7 is also 64-bit.)


    The ospp.vbs script

    The Office Software Protection Platform script (ospp.vbs script) enables you to configure volume editions of Office 2010 client products. You must open a command prompt by using administrator permissions and navigate to the folder that contains the script. The script is located in the

    %installdir%Program FilesMicrosoft OfficeOffice14 folder. If you are running 32-bit Office 2010 on a 64-bit operating system, the script is located in the %installdir%Program Files (x86)Microsoft OfficeOffice14 folder.

    Hope this helps,


  6. Shubh4u4ever says:

    Thanks for the help !!

    I was a bit confused about the error, that comes when Office 14, beta is installed try to enter product key.

    Reinstalled office didn't fix the problem, but now it's fixed.

    Thanks You again !

  7. Ari Jayaz says:

    Wow its works……………………..

    thank you very much…………………..

  8. Brian Lambertz says:

    This fixed my problem with Office 2010 Standard Activation.  I didn't get prompted to enter a key when I initially installed, but after a couple weeks I was prompted to activate.  I used the Backstage method and entered the key my company provided and now the software is activated.

    Thank you,

    Brian Lambertz

    Business/E-Commerce Analyst

  9. JarvisDavis says:

    The syntax for ospp.vbs is wrong above. The switches use a forward slash…not a dash. Here is my blog post about this issue……/ospp-vbs-unsupported-command-passed

  10. rahul says:

    hi darryl

    i've installed office professional plus 2010.when i write your above mentioned syntax in cmd for KMS activation the following message reappears:

    Input error: no such file as C:ProgramFiles%Microsoft OfficeOffice14ospp.vbs

    plz help me out. i've windows 7 ultimate

  11. jan says:

    Hello…Please help me.  I had a major virus in Feb.  I hired a Computer Repair person and they reformatted my system, installed windows 7 and upgraded my Microsoft office to Microsoft Office 2010 Professional Plus.  I think I am saying that right.  Since last week every time I go into a program to work, there is a count down saying the software is not activated. It is now saying 19 days.

    I tried to reach the repair person but they are out of business…Just Perfect.

    I use this computer for my home business.  I am freaking out.  I emailed someone today that I happen to find on craigslist.  Very kindly he had referred me to this page and I am not computer savvy but followed what you have above and the MAK product key above still gives me an error.

    What do I do now…Thank you in advance.

  12. jan says:


    Thank you for taking the time to contact me.  I do appreciate your effort.  I spoke with MS and since the technician left nothing here with me with a product key on it, they want me to purchase another Software package.  I of course cannot afford to do that again so up sh…. creek now.

    18 days and counting.

    Have a Blessed Day….I hope to find a solution somewhere.


  13. giuseppe says:

    viene visualizzato l'errore 0*8007267c microsoft office professional plus 2010   ed ho perso anche il codice.mi potreste dire come risolvere il problema.grazie…..

  14. giuseppe says:

    viene visualizzato l'errore 0*8007267c microsoft office professional plus 2010 versione 32 bit su windows vista   ed ho perso anche il codice.mi potreste dire come risolvere il problema.grazie…..

  15. giuseppe says:

    ho un problema con microsoft office professional plus 2012 per windows vista con sistema operativo a 32 bit il codice di errore che appare è 0*8007232B ed ho perso anche il codice.Mi potete dire come risolvere il problema.Vi ringrazio per la cortese attenzione