Common scenarios for unexpected credential prompting when opening Office documents from a web server

Symptom: Consider the following scenario…. A user browses to a WebDav or other website site, clicks into a document library and chooses to open (let's say) a Word document.  A challenge for credentials occurs.  Since the user was already prompted for credentials when browsing to the site, he/she was not expected to be prompted again…

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Performance issues may occur when saving Office documents to SharePoint Online.

Symptoms Imagine a scenario where users on a corporate network are editing their Office (Word, PowerPoint, etc) documents and click to save them.  They wait and noticed it takes an unusually long wait (thirty seconds or longer) that it takes to save the data.  If they take their laptop off of their corporate network, the…

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How the Office Backstage works

This will just be a general overview of how the office backstage works. There have recently been a number of requests asking how the office backstage works with office 2013 or office 365. First I want to explain the office backstage is different from the "connect to office" feature. The backstage is the portion of…

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Additional credential prompts opening Office documents from a web server using persistent cookies.

Symptom: Consider the following scenarios: Scenario 1. A user browses to a SharePoint or other web site using a non-IE browser, enters their forms-based authentication (FBA) credentials and checks the box to remember their account info, which creates a persistent cookie.   They proceed to click on a link to open an Office document, which produces…

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Prompted for Username and Password when Opening an Office file from a Web Server

ISSUE:   When opening Office files from a web server (i.e SharePoint), users are prompted for credentials, even if credentials have already been entered. CAUSE: The Office application is trying to access the document directly from the server which has to communicate with the server to determine what type of server that's accessing the file…

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