Office 2013 clients do not properly utilize a multi-cookie authentication

Symptom: Consider the following scenario… In a custom,  cookie authentication environment using a multiple cookie (persistent & session) scheme – whereas the first cookie (a persistent one) is set to allow the creation of the session cookie(s) to be used for continued authentication –  Office 2013 client users are unexpectedly prompted for credentials after already…

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The document information panel does not open automatically for Office files opened via SharePoint Workflow hyperlink.

Overview:  By default Microsoft Word opens hyperlinks to documents as read only when the hyperlink is part of an emails contents.  Many issues can arise when the document is opened read only.  One issue that we have noticed in testing is that anytime files are opened in Read only the Document Information Panel will not…


How the Office Backstage works

This will just be a general overview of how the office backstage works. There have recently been a number of requests asking how the office backstage works with office 2013 or office 365. First I want to explain the office backstage is different from the "connect to office" feature. The backstage is the portion of…

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Unable to open SharePoint documents in local client (rich client) from Chrome due to NPAPI plug-in missing

**UPDATE (8/10/2016)  Opening Office documents with Chrome / SharePoint 2013 stopped working around the May SharePoint 2013 update, this issue has been resolved and the fix is in the August 2016 update for SharePoint 2013. https://support.microsoft.com/en-us/kb/3115454 August 2016 CU for SharePoint 2013 product family is available for download — End Update — Some may have noticed that…

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“A problem occurred when accessing Office Document Cache"

ISSUE: Receive a message “A problem occurred when accessing Office Document Cache.  Do you want to repair the problem?” when trying to open any Office file from SharePoint or OneDrive. Clicking Yes, shows message "The Microsoft Office Upload Center found a problem while accessing the Microsoft Office Document Cache."     CAUSE: Office 2013 and…

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Minor latency when saving to OneDrive for Business from Office 2013

Scenario You experience a small amount of latency (usually 3-5 seconds) when saving to a local OneDrive for Business directory, but not other local directories. Cause In Office 2013, when saving to the local directory tied to your OneDrive for Business 2013 application (typically located at C:\users\%username%\<Example Folder Name>) Office will actually make two simultaneous…

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Prompted for Username and Password when Opening an Office file from a Web Server

ISSUE:   When opening Office files from a web server (i.e SharePoint), users are prompted for credentials, even if credentials have already been entered. CAUSE: The Office application is trying to access the document directly from the server which has to communicate with the server to determine what type of server that's accessing the file…

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"To export a list, you must have a Microsoft SharePoint Foundation-compatible application."

ISSUE: You receive message "To export a list, you must have a Microsoft SharePoint Foundation-compatible application"  when trying to export a list from SharePoint. CAUSE: You have multiple versions of Office installed on your workstation (Office 2013 and Office 2010  or Office 2007). SOLUTION 1:  Install Service Pack 2 for Office 2010  –  http://support.microsoft.com/kb/2687455  SOLUTION…

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Unable to open Office files from SharePoint site

ISSUE: When trying to open an Office file within the client application from a SharePoint site, nothing happens. The file does not open and no error message is presented. CAUSE: This issue is seen when an Office 2013 product such as Lync, Project, Visio is installed and Office 2010 is install on the same machine and…

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