Common scenarios for unexpected credential prompting when opening Office documents from a web server

Symptom: Consider the following scenario…. A user browses to a WebDav or other website site, clicks into a document library and chooses to open (let's say) a Word document.  A challenge for credentials occurs.  Since the user was already prompted for credentials when browsing to the site, he/she was not expected to be prompted again…

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Performance issues may occur when saving Office documents to SharePoint Online.

Symptoms Imagine a scenario where users on a corporate network are editing their Office (Word, PowerPoint, etc) documents and click to save them.  They wait and noticed it takes an unusually long wait (thirty seconds or longer) that it takes to save the data.  If they take their laptop off of their corporate network, the…

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Prompted for Username/Password when Opening Excel files from PeopleSoft or SAP

ISSUE: When opening Excel files from PeopleSoft or SAP, users are prompted to enter username/password.  It is not possible to enter correct credentials because user does not have access to those folders If the Cancel button is selected then file is opened as read-only. CAUSE: Office cannot determine if the file can be authored on…

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