Office 365 Cannot open files from recent documents list (MRU) with RoamingSettingsDisabled policy set


Issue:

You have Office 365 client application (Word, Excel, PowerPoint) trying to open a document from SharePoint or OneDrive via the Office recently used document list and receive error:

"Sorry, something went wrong"

Cause:

Office 365 no longer support the registry key:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Common\Roaming] "RoamingSettingsDisabled"

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Roaming] "RoamingSettingsDisabled"

Workaround:

The workaround is to delete the above registry keys or set it to 0.

If you need to reduce the traffic that Office is sending to the internet you can use these registry keys:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet
    Name: UseOnlineContent
    Type: DWORD
    Value: 0 -Do not allow Office to connect to the Internet. Office applications do not connect to the Internet to access online services or to download the latest online content from Office.com. Connected features of Office are disabled.
  • HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Common\Internet
    Name: UseOnlineContent
    Type: DWORD
    Value: 0 - Do not allow Office to connect to the Internet. Office applications do not connect to the Internet to access online services or to download the latest online content from Office.com. Connected features of Office are disabled.

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