Lync presence information does not show in SharePoint web page


Issue:

You have Lync running and open a SharePoint web page with IE (internet explorer) and the user presence information does not show.

 

Workaround:

Find the IE security zone the SharePoint site is in, and turn off "protected mode" for the IE security zone.

Or run IE as administrator

 

Issue Details:

The Office IE add-on loops though all the processes on the computer looking for Lync, so it can use a handle to the process to communicate with it.  When IE is enforcing protected mode Windows security restricts the process list that is sent back to the Office IE add-on and the Lync handle is inaccessible.

 


Skip to main content