Mac Office 2016 fails to open documents from SharePoint correctly

**Updated 1/13/2016, see Current Status section** Issue: You have Mac Office 2016 installed and want to open documents from SharePoint (2010, 2013 or SharePoint Online) , instead of opening the document in the Office application (like Word or Excel) the web editor is started. Or if you have SharePoint 2010 or 2013 without Office Web…

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Office 2010 application prompts and closes unexpectedly or opens documents as read-only when opening documents from SharePoint or OneDrive

When using Microsoft Office 2010 to open an Office document, such as a Word document or Excel workbook, from SharePoint or OneDrive, you may receive unexpected credential prompts followed by the Office application closing with an error. This is a known issue caused by the following updates for Office 2010:   October 2015 update for Office…

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PowerPoint 2013 / SharePoint Error: "Sorry, we couldn’t find C:users<userid>Desktop%u. Is it possible it was moved, renamed, or deleted?"

  Issue: With PowerPoint 2013 when opening a document for edit from SharePoint 2010 or SharePoint 2013 you may see an error similar to this: “Sorry, we couldn’t find C:\users\<userid>\Desktop\%u. Is it possible it was moved, renamed, or deleted?” This only happens when the SharePoint server is in an IE security zone that is set…

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Excel 2016 opens SharePoint workbooks as read-only

UPDATE – 9/6/17: See solution below When opening a workbook in SharePoint using Excel 2016, it opens as read-only with the following message: We opened this workbook read-only from the server. To edit the workbook, click on the button Edit Workbook This is a design change from Excel 2013, which opened workbooks directly into edit…

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Office 2013 clients do not properly utilize a multi-cookie authentication

Symptom: Consider the following scenario… In a custom,  cookie authentication environment using a multiple cookie (persistent & session) scheme – whereas the first cookie (a persistent one) is set to allow the creation of the session cookie(s) to be used for continued authentication –  Office 2013 client users are unexpectedly prompted for credentials after already…

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Common scenarios for unexpected credential prompting when opening Office documents from a web server

Symptom: Consider the following scenario…. A user browses to a WebDav or other website site, clicks into a document library and chooses to open (let's say) a Word document.  A challenge for credentials occurs.  Since the user was already prompted for credentials when browsing to the site, he/she was not expected to be prompted again…

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Performance issues may occur when saving Office documents to SharePoint Online.

Symptoms Imagine a scenario where users on a corporate network are editing their Office (Word, PowerPoint, etc) documents and click to save them.  They wait and noticed it takes an unusually long wait (thirty seconds or longer) that it takes to save the data.  If they take their laptop off of their corporate network, the…

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Office 2013 opens .ppsx files in PowerPoint instead of slide show mode

Issue: User opens a .ppsx file from SharePoint or other network location and the file opens in PowerPoint full application.  Users want the file to open in Slide show mode.   Workaround: This behavior can be modified by making a registry change. **Registry changes can be dangerous if not done correctly, you assume all risks…

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The document information panel does not open automatically for Office files opened via SharePoint Workflow hyperlink.

Overview:  By default Microsoft Word opens hyperlinks to documents as read only when the hyperlink is part of an emails contents.  Many issues can arise when the document is opened read only.  One issue that we have noticed in testing is that anytime files are opened in Read only the Document Information Panel will not…


Sorry, but to open this workbook, your computer must be running a supported version of Microsoft <application> and a browser that supports opening files directly from Office Online.

ISSUE: Users are receiving an error message [Sorry, but to open this workbook, your computer must be running a supported version of Microsoft <application> and a browser that supports opening files directly from Office Online.] when opening documents from SharePoint 2013 sites into Office Pro Plus 2013. CAUSE: Webroot AV seems to be blocking Internet…

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