Unable to open Office files from SharePoint site


When trying to open an Office file within the client application from a SharePoint site, nothing happens.

The file does not open and no error message is presented.


This issue is seen when an Office 2013 product such as Lync, Project, Visio is installed and Office 2010 is install on the same machine and the SharePoint Foundation Support enabled on both



  • Using Control Panel, Programs and Features window, locate existing instance of Office 2013 application, select it and click on  Change button.
  • In the “Change your installation of …” window, select the “Add or Remove Features” option and click Continue.
  • Expand the “Office Tools”, select “Microsoft SharePoint Foundation Support” and then select the “Not Available” option, Click  Continue.

  • Once the change process is complete, click the Office 2010 instance and choose “Change”
  • In the “Change your installation of …” window, select the “Repair” option and click Continue.
  • Once Repair complete, Restart your computer

NOTE:  This solution doesn't apply to scenarios when the following applications are installed:  SharePoint Designer, OneNote or InfoPath 2013, or InfoPath 2010 with SP-2.

To  open an Office file in the client when SharePoint Designer, OneNote or InfoPath is installed, go into the registry by typing regedit from the Run line and rename the SharePoint.OpenDocuments.5 key (ex. SharePoint.OpenDocuments.5.x) under HKEY_CLASSES_ROOT.

** This key will be added back to the registry anytime you run a Repair/Update of the Office 2013 program and will be have to renamed/deleted again.

Comments (7)
  1. D M says:

    My company just migrated to a SharePoint 2013 website from SharePoint 2007 and some of our users are now getting the message "The webpage cannot be displayed" when they click on MS Office documents (except for PDFs. Excel and Word are the most frequent
    documents we have and these present issues for some users.) When we were on SharePoint 2007 it presented no issue to open these same documents. Any insight would be appreciated.

    The full message follows:

    "The webpage cannot be displayed

    Most likely cause:
    •Some content or files on this webpage require a program that you don’t have installed."

  2. M says:

    Same issue and enterpise is also using Sharepoint designer 2013 with Office 2010 on Client pc. It is shocking to know that Microsoft knows this problem and still does not have a patch to fix it. All client are fully patched but only way to fix is to delete
    the registry.

  3. TW says:

    None of these solutions worked! What now???

  4. Thomas Martindale says:

    Our core MS Office suite is 2010 (Word, Excel & PowerPoint), however if you install another MS Office product at a greater version; Project 2013, Visio 2013 or SharePoint Designer 2013 as examples, the core suite of products no longer work with SharePoint

    Where this is an issue I delete this Registry Key: –

    Hope this helps

  5. Tricia G. says:

    Had the same issue – Lync 2013 and Office 2010 with IE9….deleting HKEY_CLASSES_ROOTSharePoint.OpenDocuments.5 worked perfectly.

  6. Lcruisader says:

    Thomas Martindale and Tricia G. Thanks for your post, on some computers in my office, office files wouldn’t open from sharepoint. I deleted the aforementioned reg key and they opened right up. It worked right away for me and I didn’t have to do anything

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