“Sorry, there was a problem while trying to connect to your account with error code 0x15” – **UPDATE**

**UPDATE** Our investigation determined that a certificate was recently deployed to replace an expiring certificate; however, we failed to initiate a process to whitelist the new certificate. We’ve whitelisted the certificate to restore service but users may still have a token within their client which is associated with the previous certificate. To resolve the issue,…

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How big was this month’s Office ProPlus update?

Office 365 updates are designed to be very network bandwidth friendly. There is Binary Delta Compression that occurs so long as the machines are staying current and Office has built in throttles to prevent every machine from trying to update at the same time. However, IT admins will sometimes still need to monitor the size…

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Users are being offered “Get the new Office” business bar to upgrade to 2016

Issue: If your organization has not taken steps to prevent the upgrade, users will start seeing the following business bar in their Office applications:   Resolution: If you would like to stop receiving this business bar and block upgrades, please take the following steps: Follow these steps to prevent the upgrade On the systems that…

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How do I stay on Office ProPlus 2013?

For Enterprise Customers using Office 365 ProPlus, users will be migrated to the latest version in February of 2016. If you want your users to stay on Office 2013 and continue to receive 2013 security updates, you can delay their migration to Office 2016 ProPlus. Your users will continue to receive security updates for Office 2013…

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Office 365 ProPlus User Activations Management

Office 365 ProPlus User Activations Management(Authored by Shubham Gupta, Program Manager) User Management Admin and Global Admin roles can now view and manage users’ O365 ProPlus Desktop Installations. When a user is unable to install office, most likely because they have exhausted their allowed installs; the user would call the IT Admins to help troubleshoot…

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Managing Updates with Office 2013 Click-to-Run

The Click to Run Version of Office Pro Plus behaves differently than its MSI based counterpart. Tools like Microsoft Update and corresponding MSP files are not involved in software updates. Likewise, management tools like Windows Server Update Services (WSUS) and products controlling WSUS like System Center Configuration Manager 2012 are not distributing software updates to…

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