How to enable Office 365 ProPlus ULS logging

There are times during troubleshooting an Office issue when the traditional log settings are not gathering enough information. This could be for Sign-In issues, installation and patching issue, even App issues. To gather more verbose logging details, set the following registry key. [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Logging] “EnableLogging”=dword:00000001 Reproduce the issue and gather the logs for review. The logs…

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‘Update Now’ gone from Office backstage after build 1708 when configured to update through SCCM.

Starting on Version 1708 the ‘Update Now’ from the Office 365 Application backstage is no longer visible if the Office installation is also configured to receive updates through SCCM. This change was implemented so that Users cannot bypass administrative configuration settings around updating Office. Prior to Version 1708: At Version 1708 and greater you will…

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How to ‘Switch Channels’ for Office 2016 ProPlus

The Office 365 ProPlus update model supports 4 production channels; Monthly Channel (Targeted), Monthly Channel, Semi-annual Channel (Targeted) and Semi-annual Channel. Each channel receives features updates, security and non-security updates on different release intervals. Consider a scenario where Office 365 ProPlus is installed on a machine from the Semi-Annual Channel.  Now let’s say, a new feature is introduced on…


Rolling your Office 2013 ProPlus clients back to the March build due to Outlook and Skype for Business crashes

After you install the April 5, 2016, update for Outlook 2013 (KB3114941), you may experience random crashes of Microsoft Lync 2013 (Skype for Business) or Microsoft Outlook 2013, or both. This issue is outlined in detail here. The workaround is to roll your 2013 ProPlus users back to the March build – here are the…

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How do I stay on Office ProPlus 2013?

For Enterprise Customers using Office 365 ProPlus, users will be migrated to the latest version in February of 2016. If you want your users to stay on Office 2013 and continue to receive 2013 security updates, you can delay their migration to Office 2016 ProPlus. Your users will continue to receive security updates for Office 2013…

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Office 365 ProPlus (2016) Couldn't Install error 30029-1007 (0) when trying to install using the Office Deployment Tool (ODT)

Background When you attempt to install Office 365 ProPlus from a local folder using the Office Deployment Tool (ODT) you get the following message: More Information This occurs when you have a relative path specified in the SourcePath the configuration.xml.  For example, your configuration.xml looks as follows: <Configuration><Add SourcePath=".\Office2016" OfficeClientEdition="32" >  <Product ID="O365ProPlusRetail">      <Language ID="en-us" />    </Product>  </Add>  </Configuration> Workaround To workaround…

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Office 365 ProPlus (2016) Couldn't Install error 30015-1007 (123) when trying to download using the Office Deployment Tool (ODT)

Background When you attempt to download the Office 365 ProPlus from the Microsoft content delivery network (CDN) using the Office Deployment Tool (ODT) you get the following message: More Information This occurs when you leave the SourcePath blank in the configuration.xml.  For example, your configuration.xml looks as follows: <Configuration><Add SourcePath=" " OfficeClientEdition="32" >  <Product ID="O365ProPlusRetail">     …

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