“Sorry, there was a problem while trying to connect to your account with error code 0x15” – **UPDATE**

**UPDATE** Our investigation determined that a certificate was recently deployed to replace an expiring certificate; however, we failed to initiate a process to whitelist the new certificate. We’ve whitelisted the certificate to restore service but users may still have a token within their client which is associated with the previous certificate. To resolve the issue,…

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How to uninstall Office 2010 and move to Office 2013 (Click to Run or Volume License)

There are three options for upgrading to Office 2013: •In-place upgrade – The earlier version of Office, such as Office 2010, is still installed on computers and we install Office 2013 on top of it. •Uninstall upgrade – The earlier version of Office, such as Office 2010, is first uninstalled before we install Office 2013. •New…

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Using the Office Deployment Tool for Click-to-Run

With the release of Office 2013 Click-to-Run, Microsoft has created a tool to assist with the deploying of various 2013 Click-to-Run products. This blog walks through how to use and customize the Office Deployment Tool for Click-to-Run.   Step 1. Download the Office Deployment Tool for Click-to-Run from here:http://www.microsoft.com/en-us/download/details.aspx?id=36778Running the officedeploymenttool.exe produces a Setup.exe and…

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Improvements included in the July 2014 update of Office 2013 for Office 365

Background One of the goals of Office Click-to-Run is to continue to innovate and improve the product with each new update release.  This month is no different. More Information With the July 2014 update of Office 2013 for Office 365 the following improvements have been made: Smaller Update Download Package:  Based on feedback from our…

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New Application Selection feature offered with the May 2014 update of Office 2013 Click-to-Run

Overview: The May 2014 update of the Office Deployment Tool  along with the May 2014 update of Office 2013 Click-to-Run (Build 15.0.4615.1001) offers administrators the ability to customize the installation to select which application to not install. Note: Versions of Office Deployment Tool and Office 2013 Click-to-Run prior to May 2014 do not support Application…

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New Group Policies introduced with the April 2014 update of Office 2013 Click-to-Run

Background: The SP1 for Office 2013 Click-to-Run introduced some new update capabilities to the product.  In order to manage these new features, four new Group Policy settings were introduced with the April 2014 update for Office 2013 Click-to-Run   Requirements: In order for these four new policy settings to work, you will need to have at…

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Managing Updates with Office 2013 Click-to-Run

The Click to Run Version of Office Pro Plus behaves differently than its MSI based counterpart. Tools like Microsoft Update and corresponding MSP files are not involved in software updates. Likewise, management tools like Windows Server Update Services (WSUS) and products controlling WSUS like System Center Configuration Manager 2012 are not distributing software updates to…

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Office 2013 installation hangs at "10% – Configuring…" when installing from a network share

The installation of the Office 2013 Click-to-Run version may appear to hang at “10% – Configuring…” when installing from a network share. The Click-to-Run installation uses a service to manage the virtual file system during the intial portion of the setup process (up to 10% in the installation user interface progress screen), and the remainder of the process involves…

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