“Sorry, there was a problem while trying to connect to your account with error code 0x15” – **UPDATE**

**UPDATE** Our investigation determined that a certificate was recently deployed to replace an expiring certificate; however, we failed to initiate a process to whitelist the new certificate. We’ve whitelisted the certificate to restore service but users may still have a token within their client which is associated with the previous certificate. To resolve the issue,…

0

Office 365 ProPlus User Activations Management

Office 365 ProPlus User Activations Management(Authored by Shubham Gupta, Program Manager) User Management Admin and Global Admin roles can now view and manage users’ O365 ProPlus Desktop Installations. When a user is unable to install office, most likely because they have exhausted their allowed installs; the user would call the IT Admins to help troubleshoot…

6

Improved output from the Ospp.vbs script available for KMS activation issues

A few weeks ago the following update containing a great improvement to the Ospp.vbs script was released: 2883036  August 12, 2014 update for Office 2013 KMS activation component So, the next time you are troubleshooting a KMS activation issue and run the Ospp.vbs script, please note the addition of two items to the output: A…

1

How to install Office 2010 with a MAK key and have it perform an automatic activation attempt after install (Part Deux)

In a previous Office Deployment Support Team Blog post, we explained how to automatically activate Office 2010 by using a customized config.xml file and setting element/property, AUTO_ACTIVATE. This blog post will expand on that a bit and explain how to perform the same actions using an MSP file created with the Office Customization Tool (OCT). NOTE: Adding…


Volume License editions of Visio 2010 install Premium edition by default

  KMS host key = This key is obtained from the VLSC. This is the key that you would use during the install of the KMS host when setting up a Office 2010 KMS server KMS Client Key = This is a generic key that is hardcoded into all of the Office 2010 client products….

0

Office 2010 Activation errors – 0xC004F074 "…No Key Management Service (KMS) could be contacted" and 0xc004f050 "The Software Licensing service reported that the product key is invalid"

When launching Office 2010 applications, a message appears indicating that Office is not activated. Attempts to activate Office may result in the following error:   “Error 0xC004F074: The Software Licensing Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional…


How to check the activation type and status of Office 2010 installations

Use the following steps to see detailed information about what type of activation your Office 2010 installation us using and what the status of your activation is. Open an administrative level command prompt. Navigate to the Office14 folder: 32bit Office on 64bit OS – “cd \Program Files (x86)\Microsoft Office\Office14” 32bit Office on 32bit OS and…

4

Managing Office 2010 Activations using the Volume Activation Management Tool (VAMT 2.0)

If you are deploying volume editions of Office 2010 using KMS or MAK activation, the Volume Activation Management Tool (VAMT) 2.0 can be used to manage activation for these products. In this video I walk you through using VAMT 2.0 to activate Office 2010 installations and manage Office 2010 product keys. If you haven’t already…

0