How to ‘Switch Channels’ for Office 2016 ProPlus

The Office 365 ProPlus update model supports 4 production channels; Monthly Channel (Targeted), Monthly Channel, Semi-annual Channel (Targeted) and Semi-annual Channel. Each channel receives features updates, security and non-security updates on different release intervals. Consider a scenario where Office 365 ProPlus is installed on a machine from the Semi-Annual Channel.  Now let’s say, a new feature is introduced on…


“Sorry, there was a problem while trying to connect to your account with error code 0x15” – **UPDATE**

**UPDATE** Our investigation determined that a certificate was recently deployed to replace an expiring certificate; however, we failed to initiate a process to whitelist the new certificate. We’ve whitelisted the certificate to restore service but users may still have a token within their client which is associated with the previous certificate. To resolve the issue,…

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