Microsoft Word does not open after adjusting the feature states of Office 2013 applications via MSP


Issue
After installing Office Professional Plus 2013 with Service Pack 1 from the Volume Licensing Service Center (VLSC) with applications disabled, it has been found that adding the remaining Office applications at a later date using a customized MSP file, created using the Office Customization Tool (OCT), will prevent Microsoft Word from opening or running.

Workarounds

1. Use the config.xml file to add the remaining Office 2013 applications post initial install.  To accomplish this, edit the config.xml file to have the following:

<Configuration Product="ProPlus">

<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />

<OptionState Id="AccessFiles" State="local" Children="force" />
<OptionState Id="GrooveFiles2" State="local" Children="force" />
<OptionState Id="ExcelFiles" State="local" Children="force" />
<OptionState Id="OneNoteFiles" State="local" Children="force" />
<OptionState Id="OutlookFiles" State="local" Children="force" />
<OptionState Id="PPTFiles" State="local" Children="force" />
<OptionState Id="PubPrimary" State="local" Children="force" />
<OptionState Id="WordFiles" State="local" Children="force" />
<OptionState Id="XDocsFiles" State="local" Children="force" />
<OptionState Id="SharedFiles" State="local" Children="force" />
<OptionState Id="ToolsFiles" State="local" Children="force" />
<OptionState Id="XDocsFiles" State="local" Children="force" />
<OptionState Id="LyncCoreFiles" State="local" Children="force" />

</Configuration>

Once the initial install of Office 2013 with SP1 has completed, run the following command-line:
<path>\setup.exe /config <path>\config.xml

For further information on using the Config.xml file in Office 2013, refer to the following Microsoft Article: Config.xml file reference for Office 2013

2. When creating your customized MSP file for adding the remaining Office applications follow these steps:

  • Open the Microsoft Office Customization Tool
  • Navigate to "Set feature installation states"
  • Click the drop down for the root of Microsoft Office and select the option "Run all from My Computer"
  • Expand the root of Microsoft Office and individually select each of the below products and click the "Reset Branch" button
  • Once you have reset each of the 13 products available in Professional Plus you can set each product's installation state to your preference
  • Save and apply your MSP
Comments (0)

Skip to main content