When attempting to activate Office 2010 receive error "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)"

After installing Office 2010 Service Pack 2, you may receive the following error when attempting to Internet activate Office 2010:


This activation error is currently being investigated.  To activate Office 2010, please use one of the following workarounds:

1. Activate Office 2010 by using OSPP.VBS.

a. Open an administrative command-prompt
b. Run one of the following command-lines based on your Operating System:

cscript “C:\Program Files\Microsoft Office\Office14\ospp.vbs” /act
cscript “C:\Program Files (x86)\Microsoft Office\Office14\ospp.vbs” /act

2. Open any Office 2010 program using Run as Administrator

a. Go to Start | All Programs | Microsoft Office
b. Hold down the ‘Shift’ key and right-click any Office 2010 Program (ex. Microsoft Word 2010) and select Run as administrator
c. Follow the prompts to internet activate

3. Change the UserOperations key under HKEY_LOCAL_MACHINE\Software\Microsoft\OfficeSoftwareProtectionPlatform to have a value of 1.  Can automate this by running the following from an elevated command prompt:

reg add HKEY_LOCAL_MACHINE\software\microsoft\officesoftwareprotectionplatform /v USEROPERATIONS /t REG_DWORD /d 1 /f

After running this command, open any Office 2010 program and follow the prompts to internet activate.

Note – Setting UserOperations to a value of 1 permits administrator-privileged license operations including Internet or telephone activation by standard users.

4. If using a volume license version of Office 2010, use KMS activation instead of MAK activation.  For further information on KMS activation in Office 2010, please refer to the following Microsoft articles:

Plan KMS activation of Office 2010

Deploy volume activation of Office 2010

Comments (14)

  1. adolforsalas says:

    No 2 was the right answer for me too.
    thanks a lot

  2. Brylan says:

    Thank you for the tip.  I followed your #2 tip and I was able to activate mine.

  3. Christian says:

    Number 2 worked for me as well.  Using Windows 8 you right click on a Microsoft Office app in the Start screen and on the bottom of the screen is the option "Run As Administrator."  Worked! Thanks.

  4. Anonymous says:

    Pingback from Activation during / after deploying Office 2010 / OCT

  5. Roberto says:

    Number 2 worked perfectly and without any problem. Took me around 20 seconds to do it.

  6. Ladyrose says:

    Thank you. Number Two worked perfectly for me.

  7. Clive Madifali says:

    My appreciations!!! Number 2 worked miracles for me…..

  8. mike says:

    No. 2 did the trick. Thanks!

  9. BC says:

    Thanks, Number 2 worked

  10. Tango says:

    Hahaha number 2 is the easiest thats why everyone chose it…

  11. ANGELA says:


  12. Balaji says:


    1. Oscar Essau says:

      No# 3 worked for me very well.

  13. Cecile says:

    No. 3 Worked for me! Thank you!

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