When activating Office 2010 you receive "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x8007000D)"

While attempting to activate your Office 2010 in your environment you find that the machine fails to activate with the following error:



These errors can indicate a permissions issue in the registry and/or other operating system issues.

If you encounter a 0x8007000D error during the Office 2010 activation process, it is advised that you check Device Manager. To access Device Manager, use any of the following methods:

•  Right-click My Computer, click Manage, and then click Device Manager.
•  Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
•  Click Start, click Run, and then type devmgmt.msc
•  Type the following command at a command prompt:

    start devmgmt.msc

If Device Manager is blank when opened, Office activation problems may be the result of an underlying operating system issue which is the subject of the following articles:

KB953791 Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3

KB953979 Device Manager may not show any devices and Network Connections may not show any network connections after you install Windows XP Service Pack 3 (SP3)

FAQ: Upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1 with your Norton 2008 product installed

In many cases, after running the Fixccs.exe file which is related to the KB953979 hotfix, Device Manager functionality is restored and subsequent attempts to activate Office 2010 are successful.

Alternatively, the following steps may resolve 0x8007000D errors:

#1 Download and install Subinacl from:

#2 Download and save the file attachment at the bottom of this blog post. Extract activationfix.bat from the .zip file and save it to the root of c:\

#3 Open an elevated command prompt window and enter a command similar to the following

              Syntax :     at TIME c:\activationfix.bat

With this command note that you need to replace "TIME” with a time in the future in 24:00 format. For example, if your system clock currently says it is 11:00 AM you could use the following command:

Usage Example:     at 11:02 c:\activationfix.bat

If your system clock shows that it is currently 4:00 PM you could use the following command:

Usage Example:     at 16:02 c:\activationfix.bat

After you have run the “AT” command with a specified time in the future (minute or two will do the trick) you will now need to wait for that time to pass.
*Note* If you open taskmanager and sort by name, you should see subinacl.exe run as system briefly when the time specified is reached.

After the time that you specified in the “AT” command has passed, Reboot the machine, then attempt your Office 2010 activation attempt again.

#4 Cleanup. Hopefully you were able to activate Office 2010 after following these instructions. You can now uninstall Subinacl via Add/remove programs, and delete c:\activationfix.bat.


Comments (1)

  1. ACHr says:

    When applining  fix says : Access denied


    It will say access denied if you are running the activationfix.bat directly as a user. You must run it in the system context. That is what the "AT" command is for.
    You need to run it with the AT command like so:

    AT 8:01 c:activationfix.bat

    Where 8:01 means 8:01 AM using 24:00 format. Also 8:01 would need to be in the future by a minute or two.

    You wouldn't see an access denied error (even if there was an access denied error) if it was run as system because it wouldn't be interactive.

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