"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"

ISSUE:   When syncing with Next Generation Sync Client, users receive the message:   "There was a problem connecting to OneDrive.  Check your Internet connection, and then try again". Or "There was a problem signing you in.  There's a problem with your account.  To learn how to fix this problem, go to OneDrive.com and sign…

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OneDrive for Business 2013 client synchronize affected by web filtering software

You may have OneDrive for Business 2013 installed either of the Office 2013 suite or standalone. Initial installation, sync new library, add the site, and then click on sync now, pops up the first dialog credentials of "Call us overprotective".  Enter the email address and Sign In pops up.  Enter the email address and password, click…

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OneDrive for Business 2013 sync client in a loop and disappears

OneDrive for Business could start crashing with symptoms of the following: multiple blue clouds filling up the taskbar Sync and OneDrive for Business disappears Office Upload center pops up for a repair and it loops in endless repairs Application event logs shows an application error (Watson error) How to resolve it: 1.  Run the fixit…

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We couldn’t sync this library. This library isn’t available offline

For updated information on this issue, see Your IT department made a change that prevents you from syncing this folder.   Original post follows:   ISSUE: When users try to sync a OneDrive for Business library or SharePoint Team Site library, they receive a message “We couldn’t sync this library. This library isn’t available offline”.                                     This…

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OneDrive for Business sync affected by Skype for Business installation

If your OneDrive for Business sync stopped working after you installed Skype for Business, this could be due to a corruption of your Office cache. Why does this happen? Basically, there are two installation types and they don’t work together, as described in this article:   Side-by-side installations of MSI and Click-to-Run versions of Office 2013…

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Setting up iPad/iOS for easy access of OneDrive for Business, Sharepoint and MORE!

Setting up iOS devices for easy access of OneDrive for Business, Sharepoint and MORE! Microsoft initially released an iOS app called 'Office Mobile'. This app provided the ability to connect to the O365 cloud and edit/share office documents.   Figure 1 Office Mobile for iOS currently no longer available. Currently you no longer need an…

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OfficeFileCache and PSTs

You notice the hard drive has very little free space, and OneDrive for Business has stopped synchronizing. Also you notice that the folder where the OfficeFileCache is now 2 or more times the size of the synced OneDrive and Sharepoint team sites.  For example, the library is 50 GB and the Officefilecache folder is 100…

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