"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"

ISSUE:   When syncing with Next Generation Sync Client, users receive the message:   "There was a problem connecting to OneDrive.  Check your Internet connection, and then try again". Or "There was a problem signing you in.  There's a problem with your account.  To learn how to fix this problem, go to OneDrive.com and sign…

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"A problem occurred while accessing the Office Document Cache. Do you want to repair this problem?" on a MAC

ISSUE: Receive message "A problem occurred while accessing the Office Document Cache.  Do you want to repair this problem?" when accessing OneDrive for Business on a MAC. CAUSE: Document Cache Corrupted. RESOLUTION:   1.  Close OneDrive for Business 2.  Navigate to the OfficeFileCache and Delete ~/Library/Group Containers/UBF8T346G9.Office/Microsoft/AppData/Microsoft/Office/15.0/OfficeFileCache 3.  Restart OneDrive for Business NOTE:  If you…

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