OneDrive crash on launch


ISSUE:

Immediately after launching, the OneDrive client crashes.

CAUSE:

There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx).

List of reserved strings:

CON
PRN
AUX
NUL
COM1
COM2
COM3
COM4
COM5
COM6
COM7
COM8
COM9
LPT1
LPT2
LPT3
LPT4
LPT5
LPT6
LPT7
LPT8
LPT9

RESOLUTION:

Remove the reserved file from the OneDrive site or change its name.


Comments (4)

  1. Richard says:

    Does the file name have to exactly match one of these, or will OneDrive crash if any of these appear somewhere within the name? (Eg: "Console.docx")

    1. Kim P - MSFT says:

      The filename with an exact match cause the issue.

  2. Anthony says:

    Which OneDrive client does this affect? The new OneDrive sync client, the previous OneDrive personal sync client, the previous OneDrive for Business sync client, or the OneDrive for Business Next Generation Sync Client?

    1. Kim P - MSFT says:

      This has been seen with the OneDrive for Business Next Generation Sync client, as well as the old OneDrive for Business, Groove client.

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