"A problem occurred while accessing the Office Document Cache. Do you want to repair this problem?" on a MAC


ISSUE:

Receive message "A problem occurred while accessing the Office Document Cache.  Do you want to repair this problem?" when accessing OneDrive for Business on a MAC.

CAUSE:

Document Cache Corrupted.

RESOLUTION:

 

1.  Close OneDrive for Business

2.  Navigate to the OfficeFileCache and Delete ~/Library/Group Containers/UBF8T346G9.Office/Microsoft/AppData/Microsoft/Office/15.0/OfficeFileCache

3.  Restart OneDrive for Business

NOTE:  If you have Office MAC Preview installed, this issue has also been resolved by installing the April Cumulative - (https://support.microsoft.com/en-us/kb/3048768).

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