We couldn’t sync this library. This library isn’t available offline

For updated information on this issue, see Your IT department made a change that prevents you from syncing this folder.   Original post follows:   ISSUE: When users try to sync a OneDrive for Business library or SharePoint Team Site library, they receive a message “We couldn’t sync this library. This library isn’t available offline”.                                     This…

4

OneDrive for Business sync affected by Skype for Business installation

If your OneDrive for Business sync stopped working after you installed Skype for Business, this could be due to a corruption of your Office cache. Why does this happen? Basically, there are two installation types and they don’t work together, as described in this article:   Side-by-side installations of MSI and Click-to-Run versions of Office 2013…

0

Setting up iPad/iOS for easy access of OneDrive for Business, Sharepoint and MORE!

Setting up iOS devices for easy access of OneDrive for Business, Sharepoint and MORE! Microsoft initially released an iOS app called 'Office Mobile'. This app provided the ability to connect to the O365 cloud and edit/share office documents.   Figure 1 Office Mobile for iOS currently no longer available. Currently you no longer need an…

1

"An error occurred. Contact your administrator for more information." when attempting to sign into mobile OneDrive

ISSUE: When attempting to sign into the Mobile OneDrive app, you receive an error: "An error occurred. Contact your administrator for more information". RESOLUTION: There are few resolutions to address the issue: RESOLUTION 1:  How to troubleshoot issues that you encounter when you sign in to Office apps for Mac, iPad, iPhone, or iPod Touch…

0

"A problem occurred while accessing the Office Document Cache. Do you want to repair this problem?" on a MAC

ISSUE: Receive message "A problem occurred while accessing the Office Document Cache.  Do you want to repair this problem?" when accessing OneDrive for Business on a MAC. CAUSE: Document Cache Corrupted. RESOLUTION:   1.  Close OneDrive for Business 2.  Navigate to the OfficeFileCache and Delete ~/Library/Group Containers/UBF8T346G9.Office/Microsoft/AppData/Microsoft/Office/15.0/OfficeFileCache 3.  Restart OneDrive for Business NOTE:  If you…

0

OfficeFileCache and PSTs

You notice the hard drive has very little free space, and OneDrive for Business has stopped synchronizing. Also you notice that the folder where the OfficeFileCache is now 2 or more times the size of the synced OneDrive and Sharepoint team sites.  For example, the library is 50 GB and the Officefilecache folder is 100…

0

KB article: OneDrive for Business information on limitations

OneDrive for Business works with Sharepoint or also called the Cloud or also known as O365.  There are a set of limitations that are noted in KB article: Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business http://support.microsoft.com/kb/2933738 In addition, there is specific Sharepoint Online (also known as Cloud…

0

Minor latency when saving to OneDrive for Business from Office 2013

Teammates on the Office client and Web Technologies team has provided a blog on the details of the latency issue seen with saving to OneDrive for Business 2013:  http://blogs.technet.com/b/office_integration__sharepoint/archive/2014/12/29/minor-latency-when-saving-to-onedrive-for-business-from-office-2013.aspx 

0