“Sorry, OneDrive can’t add your folder right now.”

ISSUE: When trying to sync a OneDrive or SharePoint team site, you receive a message “Sorry, OneDrive can’t add your folder right now.” POSSIBLE CAUSES: 1. “Require Check Out” was enabled on the library. 2. There are Required columns 3. The ‘Draft Item Security’ is set to ‘Only users who can edit items’ RESOLUTION: 1….

6

“There was an error processing this request. Please refresh this page.”

ISSUE: User receive message “There was an error processing this request. Please refresh this page.”, when trying add a comment to a News post. — CAUSE: The Comment feature is retired and is no longer available. https://support.office.com/en-us/article/SharePoint-Online-Tags-Notes-feature-retired-77851BD5-6D5E-42FE-9BF6-D7C17EEB771F?ui=en-US&rs=en-US&ad=US RESOLUTION: Use Yammer, Groups or Open Graph Objects. https://support.office.com/en-us/article/Embed-a-Yammer-feed-into-a-SharePoint-site-4817d2fa-50f6-4f25-88a0-a312745768d4?ui=en-US&rs=en-US&ad=US

0

OneDrive doesn’t work in Windows 10 when building a Custom Image

ISSUE: After installing Windows 10 MDT image, OneDrive starts when logged in as a local Administrator, however, as a non-admin user, OneDrive will not launch. STEPS TO REPRODUCE: – Create a Reference Image using a Build and Capture Task Sequence (Sysprep) in MDT. – Deploy the Reference Image with CopyProfile set to True in the…

0

“You’re already syncing this account”

ISSUE: When trying to sync OneDrive using the new sync client with Windows 7 and Internet Explorer (IE), users receive message “You’re already syncing this account”. – This issue is seen when syncing SharePoint team sites using the newer version of OneDrive.exe (17.3.6743.1212 or higher). Internet Explorer on Windows 7 handles protocols differently from newer…

0

OneDrive crash on launch

ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx). List of reserved strings: CON PRN AUX NUL COM1 COM2 COM3 COM4 COM5 COM6 COM7 COM8 COM9 LPT1 LPT2 LPT3 LPT4 LPT5 LPT6 LPT7 LPT8 LPT9 RESOLUTION: Remove the reserved…

4

“There’s no network connection. Make sure you’re connected to a Wi-Fi or mobile network and try again.”

Issue When trying to sign into the OneDrive mobile app, you receive the following error after entering your federated email address, and clicking the next arrow.   “There’s no network connection.  Make sure you’re connected to a Wi-Fi or mobile network and try again.”     Cause 1) You are not connected to the internet….

0

"There was a problem signing you in. Please try again in a few minutes."

SYMPTOM: You receive the message "There was a problem signing you in.  Please try again in a few minutes," every time that you try to sign in to the OneDrive for Business Next Generation Sync Client (OneDrive). The problem is specific to a computer, not to your account. CAUSE: This can happen if Credential Manager was disabled via…

2

Your IT department made a change that prevents you from syncing this folder. To find out more, please contact your IT department".

When trying to sync with the OneDrive for Business Next Generation Sync Client (OneDrive.exe), you can sign in and choose a location to store files, however, after the “Loading your list of folders” message displays, you receive either of the following error:          Several conditions can produce this error: OneDrive for Business sync is restricted to a particular…

7

"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"

ISSUE:   When syncing with Next Generation Sync Client, users receive the message:   "There was a problem connecting to OneDrive.  Check your Internet connection, and then try again". Or "There was a problem signing you in.  There's a problem with your account.  To learn how to fix this problem, go to OneDrive.com and sign…

3

OneDrive for Business sync without full SharePoint permissions

For a particular folder you synced with the OneDrive for Business client, you see the following symptoms: A red x indicator sometimes appears on the folder structure that contains the files (this indicator may not show up each time) When you store files or folders in a folder in the document library, they may move…