"The file may have been changed by another user since you last saved it."

ISSUE: When saving an Excel file multiple times, user receives message “The file may have been changed by another user since you last saved it. In that case, what do you want to do? Save a Copy | Overwrite the changes”. Repro Steps: – Sync a OneDrive library with the local OneDrive client – Open…


Group Sites not Visible in OneDrive for Business

Issue: Groups and sites listed in Outlook are different than what appears in OneDrive for Business (new/modern experience). In Outlook all the Office 365 groups are shown that the user is a member of, however, in OneDrive for Business modern view it will only show a few. * If you switch to the classic OneDrive…


Sync Button on SharePoint on-premise library.

ISSUE: Selecting the Sync button on a SharePoint on-premise library. RESULT: The OneDrive sync client dialog is displayed. RESOLUTION: – In the search box on the taskbar, type regedit – Select the top result, regedit Run command – Update to registry key – HKEY_CLASSES_ROOT\grvopen\shell\open\command from “%USERPROFILE%\AppData\Local\Microsoft\OneDrive\OneDrive.exe to %Program Files%\Microsoft Office15\Officex\Groove.exe


"Sorry, OneDrive can't add your folder right now."

ISSUE: When trying to sync a OneDrive or SharePoint team site, you receive a message “Sorry, OneDrive can’t add your folder right now.” POSSIBLE CAUSES: 1. “Require Check Out” was enabled on the library. 2. There are Required columns 3. The ‘Draft Item Security’ is set to ‘Only users who can edit items’ RESOLUTION: 1….


"There was an error processing this request. Please refresh this page."

ISSUE: User receive message “There was an error processing this request. Please refresh this page.”, when trying add a comment to a News post. — CAUSE: The Comment feature is retired and is no longer available. https://support.office.com/en-us/article/SharePoint-Online-Tags-Notes-feature-retired-77851BD5-6D5E-42FE-9BF6-D7C17EEB771F?ui=en-US&rs=en-US&ad=US RESOLUTION: Use Yammer, Groups or Open Graph Objects. https://support.office.com/en-us/article/Embed-a-Yammer-feed-into-a-SharePoint-site-4817d2fa-50f6-4f25-88a0-a312745768d4?ui=en-US&rs=en-US&ad=US


OneDrive doesn’t work in Windows 10 when building a Custom Image

ISSUE: After installing Windows 10 MDT image, OneDrive starts when logged in as a local Administrator, however, as a non-admin user, OneDrive will not launch. STEPS TO REPRODUCE: – Create a Reference Image using a Build and Capture Task Sequence (Sysprep) in MDT. – Deploy the Reference Image with CopyProfile set to True in the…


OneDrive crash on launch

ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx). List of reserved strings: CON PRN AUX NUL COM1 COM2 COM3 COM4 COM5 COM6 COM7 COM8 COM9 LPT1 LPT2 LPT3 LPT4 LPT5 LPT6 LPT7 LPT8 LPT9 RESOLUTION: Remove the reserved…


"There's no network connection. Make sure you're connected to a Wi-Fi or mobile network and try again."

Issue When trying to sign into the OneDrive mobile app, you receive the following error after entering your federated email address, and clicking the next arrow.   “There’s no network connection.  Make sure you’re connected to a Wi-Fi or mobile network and try again.”     Cause 1) You are not connected to the internet….


"There was a problem signing you in. Please try again in a few minutes."

SYMPTOM: You receive the message "There was a problem signing you in.  Please try again in a few minutes," every time that you try to sign in to the OneDrive for Business Next Generation Sync Client (OneDrive). The problem is specific to a computer, not to your account. CAUSE: This can happen if Credential Manager was disabled via…