OneDrive crash on launch

ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx). List of reserved strings: CON PRN AUX NUL COM1 COM2 COM3 COM4 COM5 COM6 COM7 COM8 COM9 LPT1 LPT2 LPT3 LPT4 LPT5 LPT6 LPT7 LPT8 LPT9 RESOLUTION: Remove the reserved…

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“There’s no network connection. Make sure you’re connected to a Wi-Fi or mobile network and try again.”

Issue When trying to sign into the OneDrive mobile app, you receive the following error after entering your federated email address, and clicking the next arrow.   “There’s no network connection.  Make sure you’re connected to a Wi-Fi or mobile network and try again.”     Cause 1) You are not connected to the internet….

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"There was a problem signing you in. Please try again in a few minutes."

SYMPTOM: You receive the message "There was a problem signing you in.  Please try again in a few minutes," every time that you try to sign in to the OneDrive for Business Next Generation Sync Client (OneDrive). The problem is specific to a computer, not to your account. CAUSE: This can happen if Credential Manager was disabled via…

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Your IT department made a change that prevents you from syncing this folder. To find out more, please contact your IT department".

When trying to sync with the OneDrive for Business Next Generation Sync Client (OneDrive.exe), you can sign in and choose a location to store files, however, after the “Loading your list of folders” message displays, you receive either of the following error:          Several conditions can produce this error: OneDrive for Business sync is restricted to a particular…

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"There was a problem connecting to OneDrive. Check your Internet connection, and then try again"

ISSUE:   When syncing with Next Generation Sync Client, users receive the message:   "There was a problem connecting to OneDrive.  Check your Internet connection, and then try again". Or "There was a problem signing you in.  There's a problem with your account.  To learn how to fix this problem, go to OneDrive.com and sign…

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OneDrive for Business sync without full SharePoint permissions

For a particular folder you synced with the OneDrive for Business client, you see the following symptoms: A red x indicator sometimes appears on the folder structure that contains the files (this indicator may not show up each time) When you store files or folders in a folder in the document library, they may move…


OneDrive for Business 2013 client synchronize affected by web filtering software

You may have OneDrive for Business 2013 installed either of the Office 2013 suite or standalone. Initial installation, sync new library, add the site, and then click on sync now, pops up the first dialog credentials of "Call us overprotective".  Enter the email address and Sign In pops up.  Enter the email address and password, click…

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OneDrive for Business 2013 sync client in a loop and disappears

OneDrive for Business could start crashing with symptoms of the following: multiple blue clouds filling up the taskbar Sync and OneDrive for Business disappears Office Upload center pops up for a repair and it loops in endless repairs Application event logs shows an application error (Watson error) How to resolve it: 1.  Run the fixit…

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We couldn’t sync this library. This library isn’t available offline

For updated information on this issue, see Your IT department made a change that prevents you from syncing this folder.   Original post follows:   ISSUE: When users try to sync a OneDrive for Business library or SharePoint Team Site library, they receive a message “We couldn’t sync this library. This library isn’t available offline”.                                     This…

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