“We couldn’t sync this library. This library can no longer be synced using this application.”

ISSUE: User receives message “We couldn’t sync this library. This library can no longer be synced using this application. To sync these files, use the latest OneDrive application”, when trying to sync using OneDrive for Business (Groove) client. RESOLUTION: – In the search box on the taskbar, type regedit – Select the top result, regedit…

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“The file may have been changed by another user since you last saved it.”

ISSUE: When saving an Excel file multiple times, user receives message “The file may have been changed by another user since you last saved it. In that case, what do you want to do? Save a Copy | Overwrite the changes”. Repro Steps: – Sync a OneDrive library with the local OneDrive client – Open…

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Group Sites not Visible in OneDrive for Business

Issue: Groups and sites listed in Outlook are different than what appears in OneDrive for Business (new/modern experience). In Outlook all the Office 365 groups are shown that the user is a member of, however, in OneDrive for Business modern view it will only show a few. * If you switch to the classic OneDrive…

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Sync Button on SharePoint on-premise library.

ISSUE: Selecting the Sync button on a SharePoint on-premise library. RESULT: The OneDrive sync client dialog is displayed. RESOLUTION: – In the search box on the taskbar, type regedit – Select the top result, regedit Run command – Update to registry key – HKEY_CLASSES_ROOT\grvopen\shell\open\command from “%USERPROFILE%\AppData\Local\Microsoft\OneDrive\OneDrive.exe to %Program Files%\Microsoft Office15\Officex\Groove.exe

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“Sorry, OneDrive can’t add your folder right now.”

ISSUE: When trying to sync a OneDrive or SharePoint team site, you receive a message “Sorry, OneDrive can’t add your folder right now.” POSSIBLE CAUSES: 1. “Require Check Out” was enabled on the library. 2. There are Required columns 3. The ‘Draft Item Security’ is set to ‘Only users who can edit items’ 4. Syncing…

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“There was an error processing this request. Please refresh this page.”

ISSUE: User receive message “There was an error processing this request. Please refresh this page.”, when trying add a comment to a News post. — CAUSE: The Comment feature is retired and is no longer available. https://support.office.com/en-us/article/SharePoint-Online-Tags-Notes-feature-retired-77851BD5-6D5E-42FE-9BF6-D7C17EEB771F?ui=en-US&rs=en-US&ad=US RESOLUTION: Use Yammer, Groups or Open Graph Objects. https://support.office.com/en-us/article/Embed-a-Yammer-feed-into-a-SharePoint-site-4817d2fa-50f6-4f25-88a0-a312745768d4?ui=en-US&rs=en-US&ad=US

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OneDrive doesn’t work in Windows 10 when building a Custom Image

ISSUE: After installing Windows 10 MDT image, OneDrive starts when logged in as a local Administrator, however, as a non-admin user, OneDrive will not launch. STEPS TO REPRODUCE: – Create a Reference Image using a Build and Capture Task Sequence (Sysprep) in MDT. – Deploy the Reference Image with CopyProfile set to True in the…

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OneDrive crash on launch

ISSUE: Immediately after launching, the OneDrive client crashes. CAUSE: There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx). List of reserved strings: CON PRN AUX NUL COM1 COM2 COM3 COM4 COM5 COM6 COM7 COM8 COM9 LPT1 LPT2 LPT3 LPT4 LPT5 LPT6 LPT7 LPT8 LPT9 RESOLUTION: Remove the reserved…

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