Troubleshooting individual calls in Skype for Business Online

  Author: Martin Rinas – Sr. Customer Engineering Architect, Microsoft   I received an email recently ‘Hey Martin, I wanted to call Bob on his mobile phone from Skype for Business this morning. The call didn’t complete, gave me an error. I was at my hotel at that point in time, can you tell me…


Validate your Lync Server 2013 or Skype for Business 2015 Hybrid Configuration

  Ever wondered if your Skype for Business 2015 or Lync Server 2013 Hybrid Configuration is setup properly? Tony Quintanilla and I have developed a script to help customers troubleshoot their hybrid environments. While the script can diagnose every problem, this one does touch on the main problems that are seen by Microsoft Skype for…


LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues

Series Lead: Premal Gandhi, Microsoft Senior Supportability Program Manager Authors: Sunil Kumar, Consultant | Arnab Sarkar, Support Escalation Engineer | Pankaj Rai, Technical Support Lead | Mahesh S, Service Delivery Manager Published: May 23, 2013 Product Version: Lync Server 2010 Lync Server 2010 Edge Server is installed to provide support for external user access for…


The New Remote Connectivity Analyzer

We are excited to announce the new Microsoft Remote Connectivity Analyzer. This tool is the result of a combined effort by the teams that created the Lync Remote Connectivity Analyzer and the Exchange Remote Connectivity Analyzer. We’ve eliminated OCS and Lync from the name and have a new way to access the website: The…


Troubleshooting Lync Call Quality Locally with Snooper

Have you ever wanted to figure out why a user experienced poor call quality, but didn’t have access to the Lync Sever Monitoring Server reports to dig into the data? This article shows you how to use UCCAPI logging, Snooper, and XML Notepad to log, review, and analyze call data, when Lync Server 2010 or…


System Center Advisor for Lync Server 2010

We’re excited to announce that System Center Advisor is now available for Lync! Not familiar with System Center Advisor? Let’s start with some background. System Center Advisor is a cloud service that enables IT pros to assess their server configuration and proactively avoid problems, while helping support staff to resolve issues faster by accessing current…


Configuring Reverse Proxy for Lync Server 2010 Mobility

This article discusses a possible solution for a problem commonly called hair-pinning. Hair-pinning can occur when a request is made by an internal Lync mobile client — in a Lync Server 2010 environments with Lync Mobility Service deployed and enabled for both internal and external users. The solution provided in this article applies to the…


LyncMD: Troubleshooting Lync Server 2010 Application Sharing – Internal and Remote Scenarios

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based on…


Lync Online: Microsoft Support Releases Two Troubleshooting Articles

Microsoft Support has released two troubleshooting articles for Lync Online. Author: Darrin Hanson, Microsoft Technical Readiness Engineer Publication Date: November 2, 2012 Product versions: Microsoft Office 365 Enterprise preview, Microsoft Office 365 Small Business Premium preview, Microsoft Lync Online preview, Microsoft Office 365 for enterprises, Microsoft Ofice 365 for small businesses, Microsoft Office 365 for…


Lync App Feedback – You Asked and Here It Is

This just in from our colleagues on The Lync Team Blog: Thanks to everyone who downloaded our new Windows Store Lync app! Lots of people are loving it, but we’ve received comments that some are having sign-in issues. If you are having problems signing-in, please check out the information in this article: Lync sign-in issues….