High Glitch rate in QoE Report

If your organization uses Lync Monitoring Reports, CQM you may occasionally see high glitch rate in one or more calls. Both reports typically show you calls with very high glitch rate. In-order to resolve the issue, we first need to understand what a glitch really is. A glitch is defined as a short-lived fault in…


Understanding Monitoring and Archiving on Lync Server 2013

Monitoring and Archiving has undergone major changes since Lync Server 2010. For Lync Server 2010 and prior versions, we had Message Queuing (MSMQ), have messages stored on a communications server, which were transported to the Monitoring Server and the Archiving Server, using MSMQ, and then were consumed into respective server roles using an Agent. In…


Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) Database

Often a Lync Administrator will see EVENT ID 56208 – Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) Database on their Front-End Servers, potentially on other server roles like a Mediation Server too. While most administrators chose to ignore this alert, this blog-post sheds light on what…

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