Top Solutions Site from Microsoft Support Updated

The Microsoft Support folks have been busy updating the Top Solutions blog to include solutions to the most common issues experienced by customers. You can view the site here: http://blogs.technet.com/b/topsupportsolutions/ To view support solutions by product, use the following links: Top Support Solutions for Microsoft Lync Server 2013 Top Support Solutions for Microsoft Lync Server 2010 Top…

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New Lync Online Guided Walkthrough Helps Office 365 Admins Troubleshoot Sign-in Issues

Contributors: Darrin Hanson | Patrick Kelley | Premal Gandhi | Tim Lulofs | Peter Krebs Publication date: November 13, 2013 Product version: Lync Online The Lync Online Sign-in Guided Walkthrough (https://aka.ms/LyncSignIn) offers admins a customized approach to solving Lync Online sign-in issues. The walkthrough—based on a detailed analysis of Microsoft Support cases over the last…

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Lync Online: Guided Walkthrough for Troubleshooting Communication Between Lync Online Users and Their Federated Contacts

Are you looking for help to set up communication between Lync online users and their federated contacts? This guided walkthrough—based on analysis of Microsoft Support cases—walks you through the essential steps. Contributors: Peter Krebs | Patrick Kelly | Tim Lulofs | Darrin Hanson | Premal Gandhi Published: July 18, 2013 Product version: Lync Online To…

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LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues

Series Lead: Premal Gandhi, Microsoft Senior Supportability Program Manager Authors: Sunil Kumar, Consultant | Arnab Sarkar, Support Escalation Engineer | Pankaj Rai, Technical Support Lead | Mahesh S, Service Delivery Manager Published: May 23, 2013 Product Version: Lync Server 2010 Lync Server 2010 Edge Server is installed to provide support for external user access for…

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Configuring Reverse Proxy for Lync Server 2010 Mobility

This article discusses a possible solution for a problem commonly called hair-pinning. Hair-pinning can occur when a request is made by an internal Lync mobile client — in a Lync Server 2010 environments with Lync Mobility Service deployed and enabled for both internal and external users. The solution provided in this article applies to the…

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LyncMD: Troubleshooting Lync Server 2010 Application Sharing – Internal and Remote Scenarios

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based on…

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LyncMD: Lync Users Do Not Hear Ringback Tone for Outbound Calls Through PSTN Gateway

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based on…

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LyncMD: Troubleshooting Delegate Permissions Issues in Lync 2010

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based…

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LyncMD: Troubleshooting the Lync 2010 Address Book

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based…

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LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based…

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