Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) Database

Often a Lync Administrator will see EVENT ID 56208 – Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) Database on their Front-End Servers, potentially on other server roles like a Mediation Server too. While most administrators chose to ignore this alert, this blog-post sheds light on what…

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When a recording is published using Lync or Skype for Business 2015/2016, the quality seems sub-par, deteriorated or jerky

Author: Sri Todi   You record a meeting, so the content can be published internally for later use. After the recording has been completed, a pop-up dialog Box appears from Skype for Business Recording Manager. You chose appropriate options and then select Publish. When reviewing the published video, you realize that the video quality is sub-par…

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Validate your Lync Server 2013 or Skype for Business 2015 Hybrid Configuration

  Ever wondered if your Skype for Business 2015 or Lync Server 2013 Hybrid Configuration is setup properly? Tony Quintanilla and I have developed a script to help customers troubleshoot their hybrid environments. While the script can diagnose every problem, this one does touch on the main problems that are seen by Microsoft Skype for…

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Lync Server Application Pool on 2013 FE’s Crashes- Why?

  by Steve Schiemann, UC Escalation Engineer – Microsoft Reviewed by – Jason Epperly, Windows Escalation Engineer, Microsoft Introduction I am a Skype for Business Escalation Engineer. This means that I see some of the most interesting problems reported by customers. This is one of those issues that I just HAD to write about, because of…

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Policies, Policies, Policies–Online!

Policies, policies, policies –online Author: Collin Hoag – Microsoft Skype for Business Sr. Support Escalation Engineer Creating and managing policies in Skype for Business Online Have you ever had the need to set up policies for your Skype for Business Online users? Did you know that you are able to do this? It can be…

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How to collect EXTRA Trace for Exchange UM Issues

When You are working on issues related to Microsoft Exchange Unified Messaging there may come a Time when you would want to collect Traces on the Exchange UM server for The Unified Messaging component to conduct some deeper troubleshooting. The Below article describes the Process of collecting EXTRA trace specifically for Issues involving Unified Messaging….


The Persistent Chat database connection was lost – Event ID 53530

We have seen the below issues with customers using PCHAT/Group Chat; Issue 1: LYNC client would time and again display an error stating Persistent Chat lost connection to the Database. Issue 2: Pchat servers Crash/Hang or loose connection to the SQL database Often Issue 3: We see Event ID 53530 Fairly regularly on the PCHAT…


AllowSavePassword Group Policy setting for Skype for Business or Lync 2013

We recently discovered an issue with the with the Lync 2013\Skype for Business GPO (Group Policy Object) that controls a user’s ability to save their password. The Group Policy setting in question is SavePassword and is used to control the ability to prevent users from checking the “Save my password” box. Prior to this update,…

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Lync for Mac 14.0.5

This article describes a number of new customer requested fixes and enhancements to the latest version of Microsoft Lync for Mac 14.0.5.  Author: Terry Adams, Microsoft Program Manager Published: June 7, 2013 Product version: Lync for Mac 14.0.5 With the release of Lync for Mac 14.0.5, many outstanding customer requests are now addressed. Following are…

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