VoiceRx: Validating QoS on Lync Endpoints

The purpose of the VoiceRx series is to give you confidence in the audio quality of your Lync Enterprise Voice deployments. In this NextHop blog series, Microsoft IT and the Lync Product Group share their findings from our own corporate Lync deployment. We describe how we measure audio quality and use reporting to monitor the deployment. We…

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Ten Tips (Plus One) for Implementing Lync Server

IT deployments can get complicated in a hurry. Lync implementations are no exception – especially when your needs go past a simple Lync Server 2010 Standard Edition for internal instant messaging and presence. As complexity ramps up the need for planning and documentation become more critical .This article highlights the baseline concepts that will help…

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LyncMD: Lync Users Do Not Hear Ringback Tone for Outbound Calls Through PSTN Gateway

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based on…

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Lync Server 2010 Response Group Application Frequently Asked Questions

The Response Group application in Lync Server 2010 provides for treatment, queuing, and routing of inbound calls. This powerful Lync Server application allows incoming calls to be routed to groups of agents using hunt groups or interactive voice response (IVR) questions and answers. As Lync Server 2010 Enterprise Voice deployments continue, we’re excited to see…

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TechEd Europe 2012: Lync Sessions

TechEd is Microsoft’s premier technology conference for IT professionals and developers, offering the most comprehensive technical education across Microsoft’s current and soon-to-be-released suite of products, solutions, tools, and services. TechEd offers hands-on learning, deep product exploration and countless opportunities to build relationships with a community of industry and Microsoft experts that will help your work…

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Practice Accelerator Sessions for Lync Server 2010: December 2012

Attention Microsoft partners. Register now for the upcoming online Practice Accelerator sessions. The Microsoft Lync Server 2010 sessions begin on December 3, 2012. These online events provide a comprehensive set of reusable tools and best practices for multiple Microsoft solutions. Author: NextHop Publication date: November 12, 2012 Product version: Lync Server 2010 Enterprise Participant expectations  Practice…

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TechEd North America 2012: Lync Sessions

TechEd is Microsoft’s premier technology conference for IT professionals and developers, offering the most comprehensive technical education across Microsoft’s current and soon-to-be-released suite of products, solutions, tools, and services. TechEd offers hands-on learning, deep product exploration and countless opportunities to build relationships with a community of industry and Microsoft experts that will help your work…

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Lync Server 2010 Geographically Dispersed Edge Topology: Part 1

Deploying Microsoft Lync Server 2010, Edge Servers across a multiple-location organization presents numerous challenges. Lync Server 2010 gives remote users, who are not using a Virtual Private Network (VPN) connection, the ability to take advantage of the same Lync Server 2010 features as users on the local network. Edge Server is the server role that…

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Troubleshooting Lync Server 2010 with Snooper: Part 4

This is part four of a four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Jigar Dani, a Senior Support Escalation Engineer at Microsoft, uses Snooper to troubleshoot an outbound call failure to a PSTN number. He explains how to analyze log files to determine the root cause…

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Troubleshooting Lync Server 2010 with Snooper: Part 3

This is part three of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010.  In this video, Jigar Dani, a Senior Support Escalation Engineer at Microsoft, uses Snooper to troubleshoot an inbound call failure and details an action plan to resolve the issue. Author: Jigar Dani Publication date: April 30, 2012…

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