LyncMD: Lync Users Do Not Hear Ringback Tone for Outbound Calls Through PSTN Gateway

The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. These incidents are picked based on…

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Lync Server 2010 Response Group Service Commander

The Microsoft Lync Server 2010 Response Group application allows administrators to create and configure response groups to route and queue incoming calls to designated agents. Typical usage scenarios include an internal helpdesk or a customer service desk. See New Response Group Application Features for more information about Lync Server 2010 Response Groups. With the introduction…

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Five Frequently Asked Questions about Lync Server 2010 Mobility Service

In this article, we explore five frequently asked questions about Lync Server 2010 Mobility Service. Because Mobility Service was released only ten months ago, there are still some misconceptions about the service and how to properly configure your Lync Server 2010 environment. We hope this article helps you efficiently integrate Mobility Service into your Lync Server…

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Update: Lync Federation with Public Instant Messaging Connectivity on Outlook.com

Lync is now capable of federating with Outlook.com users. Author: Rob Pittfield, Senior Service Engineer, Microsoft Publication date: August 8, 2012 Update: January 10, 2013 Products: Lync 2010, Lync 2013 Preview, Lync Online, Outlook.com Lync is now capable of federating with Outlook.com users. For more information, see: Public Instant Messaging Connectivity Microsoft Lync Server Public…

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Update: Microsoft Lync 2013 in a Virtual Desktop Infrastructure

Hi everyone, I’m Tarek Radi, a senior program manager on the Microsoft Lync partner and customer engineering team. I’m excited to give you a quick glimpse of how Lync 2013 delivers enterprise grade, real-time audio and video communication in a virtual desktop infrastructure (VDI) environment, either from your thin clients, or from your thick clients……

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Integrating Exchange 2013 Preview and Lync Server 2013 Preview

Exchange Server 2013 Preview and Lync Server 2013 Preview add new integration features to the existing Exchange Unified Messaging (UM) and Outlook Web App IM and Presence features currently available with Microsoft Exchange Server 2010 and Microsoft Lync Server 2010. The new Lync Server 2013 Preview integration features include Lync Archiving Integration, Unified Contact Store,…

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Deploying Lync – Jump Start Series

Check out this three-day course on Lync Server 2010 Configuration and Administration, which Brian R. Ricks and Aaron Steele presented to a worldwide audience of over 500 participants. This 18-part series covers all major Lync Server features and configurations, which will help students prepare for the MC-TS 70-664 exam. During each session, a unique configuration and…

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Update: Lync 2010 Adds Video Calling for RCC-Enabled Users

The February 2012 update to Microsoft Lync 2010 provides new functionality for the Remote Call Control feature, commonly known as RCC. With this enhancement, RCC enabled users can initiate and answer peer-to-peer Lync video calls and use Lync to join online meetings with video enabled. Author: Jamie Stark Publication date: February 28, 2012 Product version:…

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