EVENT ID 56208 – Resolving Issues with CDR Throttling

In my previous blog post, I had explained what causes EVENT ID 56208 and had alluded changing the threshold as a work-around. Here is a work-around to resolve identify the issue further, and apply a work-around. Running a simple SQL query mentioned below will be able to be provide a list of top 10 MS-Diagnostic…


Skype for Business Server Address Book Normalization Rules–Failing Normalization

Recently I was working on a Service Request, where the address book normalization was not able to normalize simple 10 Digit numbers. I tried about half a dozen normalization rules, trying to make sure that the pattern would capture the phone numbers, but kept failing continuously. As I was reading Ken’s Blog ( See: http://ucken.blogspot.com/2015/05/skype4b-address-book-normalization.html…


Simplified Port Requirements for Skype for Business Online

Hi all, Please visit our Techcommunity to read Thomas Binder’s new blog on Simplified port requirements for Skype for Business Online!   Thanks, Kris Korff, Sr. Supportability Program Manager, Skype for Business


Retirement of the Lync Connectivity Analyzer Tool

As some of you may have noticed, the Lync Connectivity Analyzer tool has been retired and is no longer available for public download.  We are interested in hearing how you used the tool, and what we could provide in the form of a tool that would better assist you in troubleshooting connectivity or sign-in issues….


Lync Backup Service – EVENT ID 4060 – The server principal "CONTOSO\skype-pool1-FE2$" is not able to access the database "msdb" under the current security context.

Recently, I was working on a case with pool-pairing with a unique twist. The import status for Conferencing Module was working, but for User Module was failing . Upon looking further, I noticed EVENT ID 4060 with the following text Log Name: Lync Server Source: LS Backup Service Date: 5/16/2017 11:25:48 AM Event ID: 4060…


Understanding User Replicator in Lync Server 2013 and Skype for Business Server 2015

Reference: https://blogs.technet.microsoft.com/toml/2005/05/09/lcs-2005-user-replicator-faq/ This post starts of with a reference at the top, only because it is indeed a very well written blog post from a little over 10 years ago. Since LCS 2005, we have had User replicator and while a lot has changed, the principles for User Replicator is essentially the same. User replicator runs…


After an in-place upgrade to Skype for Business Server 2015 Response Group Workflows Fail to work

In a peculiar case, we noticed that after an in-place upgrade from Lync Server 2013 to Skype for Business Server 2015, Response Group Workflows stopped working. The initial troubleshooting involved verifying (i) that the Response Group Service is starting, (ii) the work-flow is defined in Skype for Business Server 2015 after the upgrade, (iii) the…


Testing IM and Web-Conferencing Archiving set to Critical

Organizations often chose to enable IM Archiving for multiple reasons, while some may be for record keeping purposes, others may have a regulatory /compliance requirement to ensure IM Archiving is occurring for every IM and Web-Conferencing Session. When an organization is archiving for regulatory /compliance purposes, it may be possible that they are required to…