Need to open a ticket with CSS? Here’s the data we need…

Author: Tushar Pathak, with assistance from Shea Caperoon Log collection When opening a support issue it’s critical that we have the right information to fully investigate the issue.  Support engineers often get asked by customers what data would be most useful to provide in order to have the case move forward as efficiently as possible….

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SaRA now available for Skype for Business

The Supportability and Digital Support teams are pleased to announce the official launch of the SaRA Sign-In diagnostic for Skype for Business. The Skype for Business SaRA sign-in scenario supports the following versions of Skype for Business: Skype for Business 2015 Skype for Business 2016 Online Checks Determines if the user is provisioned for Skype…

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Persistent Chat room lock-up and become unavailable when a user is either added/removed from the Room/Category

The latest update for Lync Server 2013 ( July 2017 ) has the following fix KB4023320 “Your chatroom access may be limited due to an outage” error when you add or remove users in Lync Server 2013 KB4023322 Event ID 53106 “Unable to save message” is logged in Lync server 2013 Persistent Chat Compliance Server…

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Skype for Business Client-Side Anti-Virus Scanning

  by Steve Schiemann Microsoft has found that some client-side issues can arise because of anti-virus interference with normal operations. These issues include but are not limited to downloading the address book, response problems when performing various tasks, or outright crashes. To ensure that the antivirus scanner does not interfere with the operation of Skype…

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Event ID 32099 – Attempt to automatically import a flushed file back into Storage Service encountered error

LYSS service in Skype for Business Server 2015, started auto-importing data from the file share assigned to the respective pool. This is done every 30 minutes. When an import fails, event ID 32099 will be generated. An example of this event would be Log Name: Lync Server Source: LS Storage Service Date: 1/4/2018 9:20:30 AM…

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SDN Interface Setup/Configuration Recommendations

Author: Steve Schiemann Introduction and Background: This writing is intended for customers currently implementing or planning for the Software Defined Networking Interface (SDN) implementation for Lync/Skype for Business on-premise servers. As noted in my previous blog post, the SDN Interface uses open protocols to apply software control to network hardware. There are three primary components…

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