EVENT ID 56416 – Failed to post QoE report to External Consumer

Starting in Lync Server 2010, we added a functionality to enable our partners to provide insights into Call Quality by means of a sending a copy of the Voice Quality Report (VQReport) directly from the server. At that time, I knew of of a handful of companies that would allow you to configure QoEConfiguration, so…

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High Glitch rate in QoE Report

If your organization uses Lync Monitoring Reports, CQM you may occasionally see high glitch rate in one or more calls. Both reports typically show you calls with very high glitch rate. In-order to resolve the issue, we first need to understand what a glitch really is. A glitch is defined as a short-lived fault in…

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Help! My Director is consuming all my resources!

Author: DJ Ball, Senior Escalation Engineer, Skype for Business Recently I worked on a couple of cases where the administrators were reporting higher than average CPU consumption on their Director pool servers. They reported seeing sustained 80 to 90% CPU consumption during peak business hours. This was most noticeable around the top of each hour….

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Understanding the relationships between UCMA Trusted Application objects

Author: Zack Campbell, Service Engineer, Microsoft Skype for Business Online Services I was recently engaged by the owner of multiple high-visibility and business-critical UCMA Trusted Applications, requesting my assistance to replace the Trusted App Computers associated to a large list of Endpoints. I didn’t know the full backstory, but apparently their servers were VMs, hosted…

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