Lync Online: Lync Contact List Troubleshooting

The Microsoft Support team released the following Knowledge Base article with a solution to a Lync contact list issue.

Author: Darrin Hanson, Microsoft Technical Readiness Engineer

Editor: Susan S. Bradley

Publication date: May 1, 2013

Product version: Lync 2013

The Microsoft Support team released the following Knowledge Base article with a solution to this issue:

KB 2811654: Lync contact list is empty or read-only after a user's Exchange mailbox is disconnected


Microsoft Lync Online users may notice that their contact list is empty or read-only after their Microsoft Exchange mailbox is disconnected or unlicensed. When you try to add, remove, or change contacts or groups in the user's contact list in this situation, the user receives the following error message: Cannot add, remove, or move contacts or groups at this time. Please try again later.

If the user had a contact photo associated with the Exchange mailbox, the photo is now unavailable to other contacts.
In Microsoft Office 365, both Lync Online and Microsoft Exchange Online work together to store users' contacts and photos as part of their Exchange mailbox. This is known as the Unified Contact Store (UCS), and when the user’s Exchange mailbox becomes unavailable, Lync can no longer take advantage of UCS to add, remove, or change the Lync contact list.

About the Author

Darrin Hanson has been a Microsoft Technical Readiness Engineer for Lync Online in Office 365 for three years, with a total of seven years supporting Office Communications Server, Lync, and Lync Online. He spends much of his time creating robust solution assets for Lync Online, but also enhancing diagnostic and troubleshooting tools to help identify and resolve issues quicker. 

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Comments (2)
  1. Petri X says:

    Have you ever tried to solve the problem with Norwegian characters? E.g. when in Scandinavian without Norwegian keyboard type "ae" it should be used in searches as 'ae' but also as 'æ'. This is the way how Outlook is working. To find person with last name "Næss" you can type in outlook: "Naess" and outlook resolve the name.

    Compare this to the 'ø'. In Lync client on the Windows XP you can type "Sörensen" to find a person with lastname "Sørensen".

    Why there is such a differences between 'æ' and 'ø'.

    Keep in mind, when you run Lync on Win7, the 'ø' does not work like it does on WinXP. Strange…

  2. lucy says:

    Great post from your hands again. I loved the complete article.
    By the way nice writing style you have. I never felt like boring while reading this article.

    I will come back & read all your posts soon. Regards, Lucy.

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