The New Lync Connectivity Analyzer

We are excited to announce the new Microsoft Lync Connectivity Analyzer. This tool will help Lync administrators determine whether the deployment and configuration of their on-premises Lync Server environment meets the requirements to support connections from Lync Windows Store app and Lync mobile apps.

Author: Phillip Garding, Microsoft Senior Program Manager

Contributors: Rama Krishna Pagadala, Premal Gandhi, Yong Lim, and Sidharth Vijayachandran

Editor: Susan S. Bradley

Publication date:  February 8, 2013

Product version: Lync Server 2013, Lync Server 2010

We heard loud and clear that administrators were caught by surprise when we released the Lync Windows Store app in October, 2012.  Server requirements to support the new app were not clearly documented, and users could not sign in. We felt your pain! 

We have been working hard over the last few months to provide documentation and tools to help you make sure your servers are ready for users on Windows 8 and Windows RT, as well as Lync apps on mobile platforms, such as Windows Phone, iOS, and Android.

Lync Connectivity Analyzer will help you test and troubleshoot connections to your on-premises servers from these apps. You can perform the connection tests over your internal network or over an external network that connects to Lync Server. Lync Connectivity Analyzer provides a report with detailed information about each connection step, with links to online documentation when a test fails. This is shown below in Figure 1.


Figure 1. Lync Connectivity Analyzer report  

Lync Connectivity Analyzer attempts to connect to your server by using the same services and protocols that are used by the apps themselves. The tool tests the following Lync Server components:

  • Autodiscover service
  • Authentication Broker (Reach) service
  • Mobility (MCX) service
  • WebTicket service

Lync Connectivity Analyzer tests the configuration of the following additional components:

  • Publication of DNS records for Autodiscover URLs
  • Certificates
  • Proxy servers

Lync Connectivity Analyzer also provides a detailed report so you can see exactly what URLs, services, and protocols are used at each step to help you understand how the Lync apps operate and debug and troubleshoot problems. This is shown below in Figure 2.


Figure 2. Detailed report

We feel that this is a big step forward for administrators, but we know our work isn’t done. 

In future updates to Lync Connectivity Analyzer, we plan to add support for testing connections to Office 365 servers and integrate this tool with the Microsoft Remote Connectivity Analyzer

To obtain the Lync Connectivity Analyzer, visit the Microsoft Download Center:

Additional Information

Lync Server Resources

We Want to Hear from You

Keywords:  Lync Server 2013, Lync Server 2010, Windows 8. Windows RT, Lync Connectivity Analyzer, Lync Windows Store app, Lync mobile apps 

Comments (36)
  1. shawn says:

    Great tool. Please add Lync Web App tests. We have a current problem with Audio/video, Desktop sharing via the Lync Web App. This tool could help troubleshoot if LWA were an option.

Comments are closed.

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