Troubleshooting Lync Server 2010 with Snooper: Part 3

This is part three of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010.  In this video, Jigar Dani, a Senior Support Escalation Engineer at Microsoft, uses Snooper to troubleshoot an inbound call failure and details an action plan to resolve the issue.

Author: Jigar Dani

Publication date: April 30, 2012

Products: Lync Server 2010, Lync 2010

Snooper is a multipurpose debugging tool for Microsoft Lync Server 2010 communications software. Snooper parses server and client trace log files and makes protocol (for example, SIP and HTTP) messages and traces easier to read. It can also read call details and stored procedure execution reports for errors. In addition, Snooper can display reports about users, conferences, and conferencing servers (also known as multipoint control units or MCUs). You can download this tool and other Microsoft Lync Server 2010 Resource Kit tools from the Download Center.


Additional Resources

 Lync Server Resources

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Comments (2)

  1. Andy G says:

    It would be helpful to talk about which components to use in the Logging Tool when troubleshooting enterprise voice and why.

    Great series btw!

  2. Jigar Dani says:

    Thanks for posting.

    Andy, thanks for the feedback. The components to trace will be –

    SipStack, S4, InboundRouting, TranslationApplication, MediationServer.



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