Monitoring and Troubleshooting Lync Calls

Troubleshooting a complex server product like Lync Server 2010 can be a challenge. Lync Server has troubleshooting features that enable you to quickly check the overall health of your system. These three videos provide guidance on several of Lync Server's new troubleshooting features.

System-wide Troubleshooting: Lync Call Connectivity

This video shows how to use the Call Diagnostic Summary Report of Monitoring
Server Reports to analyze system-wide call activity in order to identify and
resolve potential Lync call connectivity problems.

Help Desk Troubleshooting: Lync Call Issues

This video shows how to use User Activity Report of Monitoring Server Reports
to analyze technical details about user calls in order to identify and resolve
Lync call issues.

Monitoring and Managing Jitter for VoIP

This video helps you understand jitter in VoIP and how you can use Monitoring reports to troubleshoot and manage problems with jitter in Enterprise Voice.

Lync Server Resources

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Keywords: Failure Distribution Report, Top Failure Report, and Peer to Peer Activity Diagnostic Report 

Comments (1)
  1. Petri X says:

    Great start up information from you!

    But in the video "Help Desk Troubleshooting – Lync Call Issues.wmv" you mentioned that problem was poor network because of the Wi-FI. But why on the "Audio Stream (Caller -> Callee)" section "Avg. packet loss rate" were 0.00% on both columns? Was it Jitter which caused the trouble?

    Big thanks from these, could you have similar sessions for other common topics as well. Like if some user reports "about technical noise on the line". How that can be seen on the reporter.

    And can these reports be sent out from the reporter servers automatically?

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