Resolve Exchange Free/Busy and Communicator Presence Issues


The presence feature in Communicator is a great thing when it’s working—no instant messages when you’re in a meeting or Communicator calls coming in when you’re busy. But if it’s not working, it could mean that there’s a conflict with the Exchange free/busy information. This article gives you some troubleshooting tips for resolving issues between Communicator and Exchange free/busy information.

Author: Collin Hoag

Publication date: May 2010

Product version: Microsoft Office Communicator 2007 R2

Have you ever been in a meeting and then started receiving instant messages or phone calls because your presence shows you as available? When Communicator uses Microsoft Office Outlook as its personal information manager, it can change a user’s presence automatically based on Microsoft Exchange Server free/busy information. However, sometimes Communicator is not updated or showing the correct presence because of what is in the user’s free/busy information. This article discusses basic and advanced troubleshooting steps to resolve these types of conflicts.

Before we begin troubleshooting, it is important to understand how Communicator pulls the free/busy information from Exchange. Figure 1 illustrates the flow of information when Communicator pulls free/busy calendar information from Exchange and Outlook.

Read the complete article in the Technical Library.

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