Online Meeting Icon Missing from OWA in Exchange Online

  Do you have a missing OWA IM and Scheduling Online Meeting button for your Online Exchange users? This article will help explain why and how to fix this.   Environment Exchange Online and Skype for Business or Lync Server On Prem or Hybrid   Pre Recs Power shell modules for MSOL or Windows Azure…

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UM Service Startup Issue with a large number of dialplans

  You may encounter an issue where the UM service is not starting. When checking the event log you will see the following events:   Log Name: Application Source: MSExchange Unified Messaging Event ID: 1038 Task Category: UMService Level: Error Keywords: Classic User: N/A Description: The Microsoft Exchange Unified Messaging service was unable to start….

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Cloud Connector Edition; Smaller Hardware

  Author; Korneel Bullens, Senior Customer Engineering Architect, Skype for Business References; Planning for Cloud Connector Edition – https://technet.microsoft.com/en-us/library/mt605227.aspx Configuring Cloud Connector Edition – https://technet.microsoft.com/en-us/library/mt605228.aspx   Hardware Used; Audiocodes Mediant 800 with integrated OSN OSN Hardware 32 GB of memory Core I7 5859EQ Dual network connections 512 GB SSD   Prerequisites; Windows Server 2012 R2…

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Cloud Connector Edition; Interop with Short Digit Dialing

Author; Korneel Bullens, Senior Customer Engineering Architect, Skype for Business References; Planning for Cloud Connector Edition – https://technet.microsoft.com/en-us/library/mt605227.aspx Configuring Cloud Connector Edition – https://technet.microsoft.com/en-us/library/mt605228.aspx   Hardware Used; · Audiocodes Mediant 800 with integrated OSN · OSN Hardware o 32 gb of memory o Core I7 5859EQ o Dual network connections o 512 GB SSD   Prerequisites; ·…


Policies, Policies, Policies–Online!

Policies, policies, policies –online Author: Collin Hoag – Microsoft Skype for Business Sr. Support Escalation Engineer Creating and managing policies in Skype for Business Online Have you ever had the need to set up policies for your Skype for Business Online users? Did you know that you are able to do this? It can be…


How to collect EXTRA Trace for Exchange UM Issues

  When You are working on issues related to Microsoft Exchange Unified Messaging there may come a Time when you would want to collect Traces on the Exchange UM server for The Unified Messaging component to conduct some deeper troubleshooting. The Below article describes the Process of collecting EXTRA trace specifically for Issues involving Unified…


Unable to call the UM Auto Attendant configured on UM online with O365.

  We have encountered issues where users are unable to reach the UM auto Attendant configured in O365. This may happen to any newly created UM Auto Attendants and may also affect any previously configured UM Auto Attendants even if they were working fine earlier. The Primary cause of this issue originates from Custom Greetings…


How to Integrate a PBX/IP PBX phone system with O365 Exchange UM online

The Purpose of this Post is to provide some guidance to customers who use a PBX/IP-PBX based phone system and wish to Integrate it with Microsoft O365 Exchange UM Online for Voice mail. Below is a High level Architecture of UM Online looks like for a Customer with a Single Site Integrated with O365 for UM…