System Center 2012 Self-Study Guide (Part 6 - Orchestrator and Service Manager)

  • Article

In this post, we're turning to two more components of System Center 2012, Orchestrator and Service Manager. For those of you who need a brief summary of these System Center components, I've provided brief definitions below:

Orchestrator - "Orchestrator is a workflow management solution for the data center. Orchestrator lets you automate the creation, monitoring, and deployment of resources in your environment."

Service Manager - "Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management."

System Center 2012 Self-Study Guide (Part 6 - Orchestrator and Service Manager)

Top-level link for System Center 2012 is: https://www.microsoft.com/systemcenter

Orchestrator

Microsoft Virtual Academy

Videos/Webcasts

Podcasts

Articles/Documentation

  • Orchestrator
    • Release Notes for System Center 2012 - Orchestrator
    • Getting Started with System Center 2012 - Orchestrator
    • Deploying System Center 2012 - Orchestrator
    • Administering System Center 2012 - Orchestrator
    • Using the Orchestration Console in System Center 2012 - Orchestrator
    • Using Runbooks in System Center 2012 - Orchestrator
    • Runbook Activity Reference for System Center 2012 - Orchestrator
    • Privacy Statement for System Center 2012 - Orchestrator
  • Integration Packs for System Center 2012 - Orchestrator
    • Active Directory Integration Pack
    • HP iLO and OA Integration Pack
    • HP Operations Manager Integration Pack
    • HP Service Manager Integration Pack
    • IBM Tivoli Netcool/OMNIbus Integration Pack
    • VMWare vSphere Integration Pack
    • Integration Packs for System Center
  • Importing Runbooks from System Center Orchestrator 2012
    • How to Create an Orchestrator Console
    • How to Synchronize an Orchestrator Connector
    • How to Disable and Enable an Orchestrator Connector
  • Orchestrator Integration Toolkit
    • Overview of Orchestrator Integration Toolkit
    • Installation
    • Command Line Activity Wizard
    • Integration Pack Wizard
    • Orchestrator SDK
      • What's New in the Orchestrator SDK
      • Migrating QIK API Custom Activities
      • Getting Started with the Orchestrator SDK
      • Taking an Imperative Approach
      • Creating a Custom Resource File
      • Orchestrator SDK Reference
  • Wiki Articles

Useful Websites

Useful Blogs

Downloads

Forums

  • System Center Orchestrator
    • General
    • System Center Integrations
    • Third-Party Integrations
    • Quick Integration Kit / SDK Development
    • Deployment
    • Service Provider Foundation

 

Service Manager

Microsoft Virtual Academy

Videos/Webcasts

Podcasts

Virtual Labs

NOTE: These labs are for Service Manager 2010. However, since they may provide a foundation for better understanding Service Manager 2012 they have been included for completeness.

Articles/Documentation

  • Service Manager
    • Release Notes for System Center 2012 - Service Manager
    • Release Notes for the Authoring Tool in System Center 2012 - Service Manager
    • Planning Guide for System Center 2012 - Service Manager
      • Planning for System Center 2012 - Service Manager Deployment
      • Preparing for System Center 2012 - Service Manager Deployment
      • Planning for Performance and Scalability in System Center 2012 - Service Manager
    • Deployment Guide for System Center 2012 - Service Manager
      • Before You Deploy System Center 2012 - Service Manager
      • Turkish Language Collations
      • Prerequisite Checker for System Center 2012 - Service Manager
      • Deployment Scenarios for System Center 2012 - Service Manager
      • Guidance for Installing System Center 2012 - Service Manager on Virtual Machines
      • Configure Windows PowerShell to Run in System Center 2012 - Service Manager
      • Registering with the Service Manager Data Warehouse to Enable Reporting
      • Deploying Additional Service Manager Management Servers
      • Deployment Considerations with a Disjointed Namespace
      • Self-Service Portal for System Center 2012 - Service Manager
      • Guidance for Load Balancing System Center 2012 - Service Manager
      • Completing Deployment by Backing Up the Encryption Key
      • Indexing Non-English Knowledge Articles
      • Troubleshooting System Center 2012 - Service Manager Deployment Issues
      • Deploying Service Manager from a Command Line
      • Appendix A - Command-Line Option Error Codes
    • Administrator's Guide for System Center 2012 - Service Manager
      • Using Management Packs in System Center 2012 - Service Manager
      • Using Connectors to Import Data into System Center 2012 - Service Manager
      • Configuration Items in System Center 2012 - Service Manager
      • Configuring Incident Management in System Center 2012 - Service Manager
      • Configuring Service Level Management in System Center 2012 - Service Manager
      • Configuring Workflows in System Center 2012 - Service Manager
      • Configuring Change and Activity Management in System Center 2012 - Service Manager
      • Configuring Release Management in System Center 2012 - Service Manager
      • Configuring Desired Configuration Management to Generate Incidents in System Center 2012 - Service Manager
      • Configuring System Center 2012 - Service Manager Notifications
      • Using the Service Catalog in System Center 2012 - Service Manager
      • Using Groups, Queues, and Lists in System Center 2012 - Service Manager
      • Using Runbooks in System Center 2012 - Service Manager
      • User Interface Customization in System Center 2012 - Service Manager
      • Managing User Roles in System Center 2012 - Service Manager
      • Managing Run As Accounts in System Center 2012 - Service Manager
      • Managing Knowledge Articles in System Center 2012 - Service Manager
      • Configuring and Using the System Center 2012 - Service Manager Cmdlets for Windows PowerShell
      • Managing the Data Warehouse in System Center 2012 - Service Manager
      • Managing the System Center 2012 - Service Manager Self-Service Portal
      • Using Service Manager Tasks to Troubleshoot Computer Problems
      • To Configure System Center 2012 - Service Manager CEIP Settings
      • Appendix A - List of User Role Profiles in System Center 2012 - Service Manager
      • Appendix B - Mapping Active Directory Domain Services Attributes to Properties in System Center 2012 - Service Manager
      • Appendix C - Mapping System Center 2012 - Service Manager Properties to Configuration Manager Database Views
      • Appendix D - System Center 2012 - Service Manager Registry Keys
    • Operations Guide for System Center 2012 - Service Manager
      • Searching for Information in System Center 2012 - Service Manager
      • Managing Incidents and Problems in System Center 2012 - Service Manager
      • Managing Changes and Activities in System Center 2012 - Service Manager
      • Managing Service Requests in System Center 2012 - Service Manager
      • Managing Release Records in System Center 2012 - Service Manager
      • Using Data Warehouse Reporting and Analytics in System Center 2012 - Service Manager
    • Authoring Guide for System Center 2012 - Service Manager
      • Introduction to the Service Manager Authoring Guide
      • Management Packs: working with Management Packs
      • Classes: Customizing and Authoring
      • Forms: Customizing and Authoring
      • Workflows: Customizing and Authoring
      • Sample Scenario: The Woodgrove Bank Customization
      • Views Sample Scenario: How to Customize a Column Title in a View
      • Reports Sample Scenario: How to Include Dashboards and Reports in Custom Views
    • Disaster Recovery Guide for System Center 2012 - Service Manager
      • Disaster Recovery Scenarios Overview
      • Prepare for Service Manager Disaster Recovery
      • Implement Service Manager Disaster Recovery
    • Cmdlets in System Center 2012 - Service Manager
      • Cmdlet About Topics for System Center 2012 - Service Manager
      • Administrator Cmdlets for System Center 2012 - Service Manager
      • Data Warehouse Cmdlets for System Center 2012 - Service Manager
    • Upgrade Guide for System Center 2012 - Service Manager
      • Upgrade Planning for System Center 2012 - Service Manager
      • Setting Up a Service Manager 2010 Lab Environment with Production Data
      • Upgrading to System Center 2012 - Service Manager
      • After Upgrading to System Center 2012 - Service Manager
      • Failed Upgrade in System Center 2012 - Service Manager
    • Microsoft System Center 2012 - Service Manager Privacy Statement
    • Glossary for System Center 2012 - Service Manager

Useful Websites

Useful Blogs

Downloads

Forums

  • System Center - Service Manager
    • General
    • Setup
    • Customization Using the SDK and Authoring Tool
    • Data Warehouse, Reporting and Dashboards
    • ITIL and MOF Processes - Incident, Problem, Change, Release, Service Request Management
    • Administration (User Roles, Notifications, Workflows, etc.)
    • System Center Integration and Connectors
    • Portals
    • Documentation