Welcome to the Azure Partner Community blog series.
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by Frank Campise
US Partner Technology Strategist for Microsoft Azure
December 2015: This post was updated to reflect new information and programs
This is part 3 of this three-part series. The first two parts of this blog series explained the Microsoft Azure subscription benefits available to Microsoft partners through Internal Use Rights benefits or MSDN subscription grants. In this third and final post in the Azure benefits series, I’ll introduce you to the Signature Cloud Support benefit that is available to partners with Cloud Performance competencies and hybrid competencies, and you'll also find information abou the new Advanced Support for Partners offering.
- Part 1 – Microsoft Azure benefits and options overview
- Part 2 – Understanding your Azure benefits as a competency partner
Signature Cloud Support benefit
Signature Cloud Support provides an elevated level of technical support for Microsoft cloud products. Currently, Microsoft Azure, Microsoft Office 365, and Microsoft Dynamics CRM Online are covered, based on the eligible competency you have attained. When you use your Signature Cloud Support benefit, you have access to technical support engineers who work extensively with partners, have extensive, product-specific knowledge, and who are accountable for resolving cases from start to finish.
The table below shows the competencies that are eligible to request Signature Cloud Support for Microsoft Azure. Unlimited support is available to partners that have attained the Cloud Platform competency, and if you have one of the eligible hybrid competencies, you receive a set number of incidents. For details about eligibility, coverage, and limitations, refer to the Signature Cloud Support benefit overview.
If your company has earned an eligible competency, I strongly encourage you to utilize your benefits and take advantage of the knowledge our experts have.
|Eligible competencies||Cloud Performance competency||Hybrid competencies|
|Gold competency benefit||Unlimited Signature Cloud Support||10 Signature Cloud Support incidents|
|Silver competency benefit||Unlimited Signature Cloud Support||5 Signature Cloud Support incidents|
New! Advanced Support for Partners offering
With Advanced Support for Partners, you get cloud support at an accessible price point. The program includes valuable proactive and reactive services for Microsoft Azure, Microsoft Office 365, and Microsoft Dynamics CRM Online–delivered by experienced Services Account Managers and Partner Technical Consultants.
- Signature Cloud Support benefit overview
- Signature Cloud Support onboarding – how to submit an incident
- New offering - Microsoft Advanced Support for Partners
- Presales Technical and Deployment Services for Microsoft Azure
- Presales Technical and Deployment Services for Windows 10 and Enterprise Mobility Suite