Cloud Partners: Microsoft Office 365 Partner Support Update

by the Microsoft Cloud Partner Support Team

CloudPartner_ExternalYammer Over the last month, our support centers experienced higher than anticipated customer and partner technical support volume. We anticipate this will continue through the June timeframe, until our action plans to remediate are fully deployed.

Until that time, we recommend that you submit non-Severity A incidents online through your Partner tenant to avoid phone delays. For Severity A incidents, submit them online first. Then, call in by phone for immediate support engagement.

Links to top support information

  • The Service Upgrade Guide is your best resource for getting details on how to minimize negative impact to you and your customer’s organizations.
  • Outlook connectivity issues that occur post upgrade are addressed in the Service Upgrade Guide. Please refer to the After the Upgrade and Known Issues sections in the Service Upgrade Guide.
  • We have great support articles and tools to help, but if you are having trouble finding them, we can help!
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