Realising the value of an RKM.

Hi All, We recently completed, a RKM (Roles and Knowledge Management) engagement for one of our biggest customers in South Africa. This specific engagement focused on the Active Directory (AD) environment and service. This engagement was a great success, the benefit and the value was immediately realised, the customer was extremely happy and I would…


Customers go wild for MOF!

Microsoft PFE Operations Consultants love to talk about best practices, and lately we have had many requests from clients for MOF workshops. These workshops are aimed at helping a customer’s staff gain a practical understanding of MOF and IT Service Management best practices and the activities that help drive Service Management benefits throughout the operations…


Community Night – November 2012

The November community night will take place on the 13th of November at the Microsoft Campus in Bryanston. It will be a 15:30 for 16:00 start, to finish at 17:30. The title for November is – To be compliant or not to be… what was the question again? This session will conclude our three part…

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