In this two part blog post, we will follow on from the previous post that focused on Configure & Deploy and Monitor & Operate,with some webcasts around System Center Service Manager 2012 SP1 (SCSM) and its role in enabling the delivery of IT-as-a-Service.
These Microsoft Virtual Academy modules will assist you to learn how Service Manager now supports Windows Server 2012 and SQL Server 2012 along with improvements to the Cloud Service Process Pack to provide new Service Catalog content. Additionally you will find out about improved integration with System Center Orchestrator (SCO), new chargebacks and price sheet features, role-based access, and the simplified self-service portal with Silverlight web parts and SharePoint.
Finally you will see how the key themes of standardization, self-service and automation are used to complete the request fulfilment process, including importing, building, publishing, creating, invoking, and monitoring.
The diagram below highlights the focus areas for this post and the following one…
Service Manager in System Center 2012 SP1 - Part 1
- Import Data and Runbooks here
Service Manager in System Center 2012 SP1 - Part 2
- Build and Publish Request Offerings here
Service Manager in System Center 2012 SP1 - Part 3
- Create, Invoke & Monitor here
Service Manager in System Center 2012 SP1 - Part 4
- Chargeback here