Boost your IT with Communications Management

Technology does not exist in a vacuum!  Premier Field Engineer Konstantinos Sofianos discusses how to improve your organisation’s communication strategy to deliver more value.  Read on! Communications are a vital part of our everyday life. Communications affect how other people perceive us. Communications form our identity. Communications play also important role in business environments internally…


If Exchange Dies, So Does Your Business - The Top 10 Ways to Keep IT Up!

This post was contributed by Rhoderick Milne, everyone’s favourite Canadian-Scottish Premier Field Engineer. Microsoft Exchange Server is the leading messaging platform in the world today, and can be found in SMBs, large enterprises and also behind cloud services of unimaginable scale. Exchange has been with us since its release in April 1996 and from that…


Service Catalogues and The Service Description (Part 1)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. A service catalog (or catalogue), as defined in Information Technology Infrastructure Library (ITIL) Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalogue typically includes: A description of the service Timeframes or service level agreement…


What You Need to Know About Microsoft Support Terminology

Written by Rod Fournier, Microsoft Premier Field Engineer. When discussing the meaning of Microsoft Support terminology with my customers, there are several terms that come up almost daily in conversations. Here are some hopefully helpful definitions for you that I use:     Supported – When we (Microsoft) state we support something, it really means…


The IT Back Out Plan: How NOT to get caught with your pants down

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. You have all seen it a million times on the silver screen, our hero is caught, trapped and/or facing impossible odds, and all of a sudden they make a miraculous escape.  It seems the whole entire time while I would have been saying my prayers, our…


Is Your IT Environment Healthy?

Written by Kip Ng, Principal Microsoft Premier Field Engineer. Operating an IT system nowadays is a no doubt daunting task. As a Microsoft Premier Field Engineer (PFE), I have the honor of working with different customers of different sizes in different industries. I fully understand how overwhelming things can get. What I find it interesting…


6 Steps For Managing Risk in IT Operations

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. BusinessDictionary.com defines Managed Risk as the following: Identified probability of loss, or exposure to a danger, that has been minimized to an acceptable level through careful planning and implementation of effective countermeasures. What Exactly Does That Mean? We all manage risk everyday through our everyday actions….


IT Configuration Monitoring: What is it, and why do we need it?

Written by Kip Ng, Principal Premier Field Engineer. Most companies today have some form of monitoring mechanism implemented to monitor different components of their IT system. There are various monitoring solutions out there. Some are more sophisticated than others, and, in general, there are different levels of monitoring available. I personally categorize most monitoring needs…


Planning MS Exchange Disaster Recovery using the Microsoft Operations Framework (MOF)

Written by Dan Erelis, Microsoft Premier Field Engineer. As a Premier Field Engineer for Microsoft, I find myself in many different customer environments in just about every major industry sector in Canada. Although every customer is different, the same recurring challenge to implementing Microsoft Exchange disaster recovery exists and that is they don’t know what…


Visualizing Your IT Environment Using Technical Service Maps

Written by Kip Ng, Principal Microsoft Premier Field Engineer. One of the key factors for successful operations is monitoring. The most common questions I get when helping customers plan their monitoring needs are: “How do I know what to monitor?” and “How do I know my system is healthy?” Yes, two very simple questions but…